Reservation Manager Fairmont Mumbai & Roswyn, A Morgans Originals Hotel

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To ensure the privacy of the guests and the confidentiality of the information is respected.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
To be fully aware of and to report all guest comments or complaints.

To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To implement and control the Focus and other financial and audit procedures.
To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur
To provide updated reports and statistics to the management and other departments.
Update availability and rates charts on TARS and other booking systems /channels.

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field preferred.
Proven experience in reservations management within the Luxury hospitality.
Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members.
Strong organizational abilities and attention to detail with the capacity to prioritize tasks and multitask in a fast-paced environment.
Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
Ability to remain calm and composed under pressure with demonstrated problem-solving skills

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.To ensure the all incoming and out going room reservation request are attended and hand...

To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To ensure the privacy of the guests and the confidentiality of the information is respected.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
To be fully aware of and to report all guest comments or complaints.

To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To implement and control the Focus and other financial and audit procedures.
To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur
To provide updated reports and statistics to the management and other departments.
Update availability and rates charts on TARS and other booking systems /channels.

Qualifications :

Bachelors degree in Hospitality Management Business Administration or related field preferred.
Proven experience in reservations management within the Luxury hospitality.
Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members.
Strong organizational abilities and attention to detail with the capacity to prioritize tasks and multitask in a fast-paced environment.
Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
Ability to remain calm and composed under pressure with demonstrated problem-solving skills

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

Key Skills

Food Handling
Hospitality Management
Hotel Experience
Hospitality Experience
GM Vehicles
Management Experience
Profit & Loss
Revenue Management
Hotel Management
Operations Management
Budgeting
Leadership Experience

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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