Chief Operating Officer Poland

Joining us as the COO Poland you will take the lead in overseeing Customer Success Customer Care RevOps Finance and Legal operations within the Polish market. This role is centered on optimizing communication and processes across functions enhancing our customer success metrics and driving growth through strategic initiatives. You will align operational performance with our evolving business objectives and ensure coordination across departments. The role reports directly to Piotr our CEO in Poland.

You will:

- Provide guidance and oversight to the different functions and enhance autonomy and operational efficiency.

- Ensure that all operations from customer-facing teams to back-office functions are aligned with the companys evolving business objectives.

- Continuously evaluate the companys performance making necessary adjustments to meet shifting market and business demands.

- Manage the integration of customer success initiatives for recent and future acquisitions to align with the companys core value drivers.

- Be a visionary leader with a hands-on approach to effectively spearhead operational enhancements and tackle intricate problem-solving challenges.

Qualifications :

You should bring deep expertise in at least one of the areas under your responsibility with a strong enthusiasm for exploring and mastering new fields:

- Strategic Leadership: you will be pivotal in translating high-level strategy into actionable business plans and coordinating initiatives across all teams.

- Operational Excellence: establish and optimize processes for all teams and foster an environment conducive to innovation.

- Team Leadership: lead a significant portion of the Customer Success & Customer Care RevOps finance and legal teams (around 80 people in total) working closely with the CEO Poland to oversee operations client services customer care and patient care with complete end-to-end responsibility but co-leading this with the Heads of these critical areas.

- Functional Understanding: you must have a deep understanding of the functions of these teams and be able to drive their success through effective leadership and strategic guidance.

- Opportunity for Impact: this role offers an exciting opportunity to make a meaningful impact on the organization utilizing leadership and strategic skills to drive operational success and innovation.

The attributes we are looking for:

- Strong understanding of SaaS business models with healthcare and SMB sectors as additional advantages.

- Effective in leading cross-functional teams fostering collaboration and motivating employees at all levels.

- Track record of delivering measurable results whether in revenue growth cost savings or operational efficiency.

- Skilled in using data-driven models to cut through complexity structure analyses effectively and prioritize key issues for resolution.

- Demonstrated ability to work collaboratively in a cross-functional setup balancing global strategies with local execution needs.

- You are open to learn anytime from our customers and from the team. 

- You are fluent in Polish and English.

Additional Information :

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.

• Wellness that works for you from gym memberships to mental health support weve got you covered.

• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

No

Employment Type :

Full-time