Principal AI Technical Consultant, AI Delivery Acceleration

The Team

Were on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutionsleveraging both the ServiceNow platform and third-party technologiesthat amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products were transforming how projects get delivered across the ecosystem.

The Role

The AI Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. Youll design build and deploy AI-powered solutions that accelerate delivery for our services teams partners and customers. This is a hands-on role that combines technical implementation with consulting skillsyoull need to understand real delivery challenges and translate them into practical AI solutions. Were looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills AI Agents and Workflow Data Fabric relying on strong programming abilities across various languages and frameworks. Youll design build and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools. This is a hands-on role that combines technical implementation with consulting skillsyoull need to understand real delivery challenges and translate them into practical AI solutions.

What you get to do in this role:

• Design and implement AI solutions on the ServiceNow platform
• Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives
• Ensuring that best practices in implementation AI solutions are followed.
• Evaluating new technologies and 3rd party AI tools for use in the expert services organization
• Stay ahead of the ServiceNow platform roadmap evaluating new AI features as they release and determining how they can accelerate delivery
• Develop deep expertise in Now Assist across workflowsunderstanding its configuration customization and optimal use cases for different implementation scenarios

Qualifications :

To be successful in this role you have:

• At least 8 years of configuration/development experience for complex highly capable solutions
• Demonstrated ability to influence and consult (providing options with pros cons and risks) in a complex and varied customer environment while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Act as a technical lead on any engagement
• Understanding of AI Models Deep Learning Models and Large Language Models with a focus on Generative AI.
• Experience with ServiceNows Predictive/Task Intelligence AI Search and Virtual Agent is highly valued.
• Experience with development on the ServiceNow platform capabilities (Studio IDE Mobile Automated Test Framework Delegated Development Flow Designer Source Control APIs and Integrations)
• Experience with data management database design and database concepts
• Knowledge and experience with technical components such as LDAP VPN SSL SAML/SSO and other widespread enterprise technologies
• Connect chat agent chat and virtual agent configuration and design experience
• Encryption understanding and core design principals with customers (Platform Edge Database Full Disk etc)
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Experience with data management database design and database concepts
• Strong interpersonal skills customer-centric attitude and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills
• Up to 30% travel annually

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time