Fulfillment Manager

St. Labre Indian School Educational Association

Pretty Eagle Catholic Academy

St. Charles Mission School

Department: Development

Reports To: Director of Direct Response Fundraising

FLSA Status: Non-Exempt - 12 month position

Salary Grade: 8B ($20.37-$23.95-$27.50)/hr.

Approved Date: 07/01/2022

SUMMARY

Oversees and coordinates all activities relating to the acknowledgment fulfillment and mailing programs. This position manages all operations within the fulfillment department including materials development inventory control and analysis warehousing distribution and mailing by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. * Indicates the non-essential duties and responsibilities. Nothing in this job description restricts St. Labres right to assign or reassign duties and responsibilities to this job at any time.

1. Responsible for the production assembly and mailing of the St. Labre Indian School donor gift acknowledgment and back-end premium fulfillment programs.

2. This position is also responsible for any outgoing direct mail communications being produced assembled and mailed from St. Labre Indian School.

3. Creates and maintains various reports relating to production activity and inventory levels.

4. Prepares postal reports as required by the U.S. Postal Service as well as the 3602 Mail Manager reports for the acknowledgment program. Assures mailings are in compliance with all postal regulations.

5. Approves and orders all paper materials and authorizes general maintenance of equipment in the department. Is also responsible for the purchase and shipping/receiving coordination of fulfillment items.

6. Obtains quotes and conducts cost analysis for all paper materials held in inventory.

7. Participates as an active member of the development team and works in a collaborative manner with the Director of Direct Response Fundraising Director of Major & Planned Gifts and the Chief Development Officer.

8. Prepares and monitors the fulfillment department budget.

9. Responsible for departmental postage purchases and tracking. Generates necessary reports for concurring postage usage in all acknowledging and fulfillment efforts.

10. Attends meetings and conference calls as required.

11. Creates an environment of collaboration and cooperation by training employees across different work areas and promotes opportunities for employee advancement and skill development.

12. Responsible for checking all materials for accuracy and quantity maintaining inventory logs and making proper notification of any defects damages or errors.

13. Arranges back-end premium fulfillment load pick-ups with UPS Mail Innovations and/or the U.S. Postal Service.

14. Responsible for the overall safety and security of the staff materials and access to the fulfillment building.

SUPERVISORY RESPONSIBILITIES

Directly supervises 11 employees in the Fulfillment Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and four to five years related experience and/or training required.

KNOWLEDGE SKILLS AND ABILITIES

1. Direct experience in supervising employees.

2. Strong verbal and written communication skills.

3. Must have a professional appearance ethics tact and courtesy in all dealings with staff and vendors.

4. Must possess advanced knowledge of MS Excel Access Word and Google platforms; ability to manipulate and perform file movement.

5. Ability to lead a team and work effectively with all levels of employees.

6. Strong organizational and planning skills.

7. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

8. Ability to read and write instructions short correspondence and memos.

9. Ability to perform basic mathematical operations.

10. Willingness to work overtime if needed holidays and weekends.

11. Respects the teachings of the gospel of Jesus Christ in private personal and public life.

12. Commitment to the mission of the Roman Catholic Church in Native American education.

13. Sensitivity to and appreciation of Native American people and their cultures.

14. Ability to serve as an appropriate role model for staff and students.

CERTIFICATES LICENSES REGISTRATIONS

Valid Montana Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and use hands to finger handle or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.