Chase Social Media Senior Associate

As one of the most-followed financial brands Chase communicates with millions of social media users across Facebook Instagram LinkedIn X Reddit and more. Our social media team continues to grow andwere seeking a Senior Associate to join our team to support Reddit platform strategy channel management and engagement for Chases Credit Card and Connected Commerce products.

As a Chase Social Media Senior Associate within the Chase Social Media team you will have a specific emphasis on supporting Reddit platform strategy channel management and engagement efforts monitoring online communities tapping social listening and sharing consumer and product/experience insights with internal business looking for a team member whos passionate about building and engaging communities on Reddit; You will help us find and create the right communities spark genuine conversation and make sure were adding value for our cardmembers. You know Reddits culture inside and out and youre ready to engage directly help grow Chases presence on Reddit and support our strategy development. Youll be hands-on in social listening channel monitoring and spotting trends and risks while working closely with other teams support content creation resolve customer issues and keep enhancing our social approach.

Job responsibilities

• Support channel strategy planning and growth community management and engagement efforts on Reddit to build connections with and add value to online communities deliver consumer insights and detect reputational risk

• Identify key communities where Chase cardmembers engage and focus areas to launch new communities

• Monitor for trends feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently while identifying opportunities to improve processes

• Stay up-to-date on Reddit platform updates and features

• Keep a pulse on the evolution of AI search with an eye on opportunities through Reddit

• Champion a mindset of testing and learning to continuously innovate and prove whats working

• Communicate recommendations and insights to team members and partners either through written reports or presentations

• Support team members on various projects and campaigns effectively communicating timelines status and results
  

Required qualifications capabilities and skills:

• 4 plus years of relevant experience in monitoring/community management social media strategy or social media listening

• Knowledge of industry social media monitoring and management tools for social listening monitoring publishing and reporting: building dashboards boolean queries tagging (e.g. Sprinklr Khoros Brandwatch Tableau native social analytics Adobe Analytics etc.)

• Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit as well as share community insights to inform strategic business decisions

• Creative thinker with a passion for online communities

• Understanding of Reddits platform and culture; ability to problem-solve and think critically provide attention to detail and bring data curiosity

• Effectively communicate on project timelines status and results

• Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn have fun contribute and make an impact

• Confidence to pitch fresh ideas think creatively and identify problems to solve

• Ability to self-motivate build relationships and work well across teams work on multiple sophisticated projects at the same time and produce high-quality work. Adaptable to shift focus in times of need.

• Excellent organizational skills with the ability to multitask and prioritize high volume high priority initiatives

• Proficiency in Microsoft Office e.g. Word Excel and PowerPoint