Customer Support Representative Limassol, Cyprus

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

A fast-growing iGaming company is seeking a Customer Support Agent to join its Limassol-based team. Dedicated to delivering exceptional user experiences the company blends human support with AI-driven solutions to provide seamless service to its players.

In this role you will assist players handle inquiries and ensure an enjoyable gaming experience. If you bring a customer-first mindset strong problem-solving skills and the flexibility to work in a 24/7 shift environment this is an excellent opportunity to join a rapidly expanding company.

Requirements:

Fluency in English (additional languages are a plus).
Previous customer support experience.
Strong problem-solving skills and the ability to handle customer inquiries effectively.
Excellent written and verbal communication skills.
A customer-focused approach with the ability to handle inquiries professionally.
Ability to work independently and as part of a team.
Availability to work shifts including weekends and nights (24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends).

Key Responsibilities:

Provide professional and efficient support to players via chat and email and phone.
Resolve customer inquiries troubleshoot issues and escalate complex cases when necessary.
Maintain up-to-date knowledge of company products promotions and policies.
Assist players with account-related matters including transactions bonuses and verification.
Keep accurate records of customer interactions and follow internal procedures.
Ensure compliance with regulatory requirements data protection laws and anti-fraud measures.
Meet performance targets including response times and customer satisfaction scores.
Work collaboratively with internal teams to improve the overall player experience.
Identify opportunities for proactive support and suggest improvements based on player feedback.
Participate in training sessions and continuously develop product knowledge.
Adhere to company policies and maintain professionalism in all interactions.
Work assigned shifts including nights and weekends as part of a rotational schedule.

Information:

Shift schedule: 24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends)
Starting salary 1700 Euro gross / month plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays except for 23:00 06:00 which is 35%
- Monthly performance-based bonuses.
Career growth opportunities within a fast-growing company.
Comprehensive training and professional development.

Location: Limassol - fully onsite

**note that candidates must already be based in Cyprus**

Starting salary 1700 Euro gross / month plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays except for 23:00 06:00 which is 35%
- Monthly performance-based bonuses.

A fast-growing iGaming company is seeking a Customer Support Agent to join its Limassol-based team. Dedicated to delivering exceptional user experiences the company blends human support with AI-driven solutions to provide seamless service to its players. In this role you will assist players handle i...

Requirements:

Fluency in English (additional languages are a plus).
Previous customer support experience.
Strong problem-solving skills and the ability to handle customer inquiries effectively.
Excellent written and verbal communication skills.
A customer-focused approach with the ability to handle inquiries professionally.
Ability to work independently and as part of a team.
Availability to work shifts including weekends and nights (24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends).

Key Responsibilities:

Provide professional and efficient support to players via chat and email and phone.
Resolve customer inquiries troubleshoot issues and escalate complex cases when necessary.
Maintain up-to-date knowledge of company products promotions and policies.
Assist players with account-related matters including transactions bonuses and verification.
Keep accurate records of customer interactions and follow internal procedures.
Ensure compliance with regulatory requirements data protection laws and anti-fraud measures.
Meet performance targets including response times and customer satisfaction scores.
Work collaboratively with internal teams to improve the overall player experience.
Identify opportunities for proactive support and suggest improvements based on player feedback.
Participate in training sessions and continuously develop product knowledge.
Adhere to company policies and maintain professionalism in all interactions.
Work assigned shifts including nights and weekends as part of a rotational schedule.

Information:

Shift schedule: 24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends)
Starting salary 1700 Euro gross / month plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays except for 23:00 06:00 which is 35%
- Monthly performance-based bonuses.
Career growth opportunities within a fast-growing company.
Comprehensive training and professional development.

Location: Limassol - fully onsite

**note that candidates must already be based in Cyprus**

Starting salary 1700 Euro gross / month plus:
- 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15% extra for hours worked on Saturdays except for 23:00 06:00 which is 35%
- Monthly performance-based bonuses.