Travel Customer Service
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Job Location:
Mandeville - Jamaica
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Travel Customer Service professional to support clients before during and after their trips. This role focuses on delivering outstanding customer care managing travel-related requests and ensuring a smooth and stress-free experience for every traveler.
Key Responsibilities
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Communicate with clients through email phone and messaging platforms to answer questions and provide assistance
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Manage booking updates itinerary changes cancellations and special travel needs
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Share clear and accurate information regarding destinations travel requirements and agency procedures
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Proactively check in with clients to confirm details and address any concerns
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Resolve issues efficiently while maintaining a positive and supportive approach
Ideal Candidate
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A strong communicator with a customer-first mindset
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Experienced in customer service (travel tourism or hospitality experience is a plus)
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Well-organized reliable and comfortable handling multiple requests at once
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Tech-savvy and able to adapt quickly to new systems and tools
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Passionate about travel and helping clients enjoy seamless experiences
Perks
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Fully remote position with flexible hours
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Training and ongoing support to help you succeed
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Career growth opportunities within a growing travel agency
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Access to travel benefits and exclusive industry discounts
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A collaborative and supportive team culture
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
