Job Posting Title TRICARE Beneficiary Services Representative FLOATER Sembach, Germany

Make a Difference Join Our Leidos TRICARE Team based in Sembach Germany!

Are you looking for a rewarding opportunity Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact develop new skills and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What Youll Do:

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain Belgium Germany Italy Spain and the UK.

• Verify Benefits & Enrollment: Process enrollments disenrollments portability transfers and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

• Education & Customer Service: Offer guidance on TRICARE resources benefits enrollment and claims assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Conduct Briefings: Lead informational sessions for various events such as in/out processing maternity and pre-separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations maintain confidentiality and proper handling of Protected Health Information (PHI) and complete Leidos and other training courses on time.

• Collaborate & Support: Assist with remote support train new team members and other duties as assigned.

Basic Qualifications:

• High School diploma or GED or equivalent years of experience

• U.S. Citizenship

• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member DoD employee or U.S. Contractor supporting the DoD

• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position Tier 1)

• 3 years of customer service experience

• Willing and able to travel to multiple sites 25-75% of the time

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word Excel PowerPoint Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others both in person and on the phone

• Self-starter able to work independently and with minimal supervision

• Strong organizational time management and multitasking abilities

• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program Defense Enrollment Eligibility Reporting System (DEERS) DOES and MHS Genesis

• Work background in the following areas:

  • U.S. military healthcare delivery system or civilian managed care

  • Medical or clinical environment

  • MHS Genesis or civilian healthcare systems medical claims

SALARY: The annual salary for this specific position is $34500 and the program is not able to negotiate that. * With a position in Germany you are also eligible for an annual foreign service premium in the amount of $3500.00.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.