Support & Delivery Lead

Support and Delivery Team Lead

Tetūnga The role

We have an exciting newopportunity for acustomer focussedand inspiringtechnicalleader to join ourDigitalServices Teamat PHF Science.

As part of the Business Services Group the Digital Services Team works across the enterprise to deliver enhance and support customised and bespoke software-based solutions.

The Support and Delivery Team Leadis responsible forleading both the Desktop Support and Application Support teams. These teams provide Level 1 and 2 support across both desktop platforms and the specialised solutions used by our scientists and business services. The role ensures that PHF Science staff receive excellent andtimelytechnical support. This includes effective management of procedures related to identification prioritisation and resolution of incidents and problems including the monitoringtrackingand coordination of support functions.

Thisis a busyand hands on position where no two days are the same andplenty of opportunity for improvement andprojects to keep you interested and challenged.

We are open to receiving applications from across Aotearoa New Zealandand the role can be based in eitherTāmakiMakaurauPōnekeorŌtautahi.

Kiaangitukoe About you

To be successful in this role you will have the following:

• Relevant tertiary education or equivalent experienceand an ITIL qualification

• Leadership and mentoring experienceanda natural bent for fostering a positiveand inclusiveteam culture

• Progressiveexperience in operational ITwithin a scientific technology driven environment

• A systematic approach to problem solving and sound judgement to differentiate between business needs businessrequirementsand functional requirements.

• Proven successes leading medium sized projects (i.e.windows upgrades etc service enhancements)

• Understanding and experience of the Solution Delivery lifecycle

• A deep understanding of ITSM principles and their application

• Excellent communicationand relationship skills; able to successfully build strong relationships and engage with a diverse range of people at all levels in an organisation.

Ngāpainga The benefits

• Flexible working options to support balancing work and non-work commitments.

• Four weeks annual leave plus twoadditionalannual leave days and threeadditionalPHF Sciencedays (usually the three days between Christmas and New Years Eve)

• 15 days sick leaveper yearand service leave provisions after five years

• Annual volunteer day to support an organisation or issue you care about in the community.

• Free annual flu vaccinations

• Life insurance and physical loss benefit

• Subsidised Southern Crossinsurance & access to special retail discounts.

• Access to Employee Assistance Programme (EAP) a confidential and free counselling service.

MōmātouAboutUs

Established in2025 formerlyESR PHF Science is a NewZealand Government-owned research organisation dedicated to the healthwellbeingand safety of our communities. Specialising in public health and forensic sciences wemonitordisease help ensure safe food and water reduce harm from drugs support the justice system and more. Our science powers innovations and solutions to help New Zealand prosper and grow.

With 4 locations across AotearoaNew Zealandfrom Auckland to Christchurch and Wellington (Kenepuru andWallaceville)we use world-leading science tomonitordisease testfoodand products safeguard our waterandsupport the justice sector. By joining forces with experts and iwiweretackling critical issues to ensure a betterAotearoa New Zealandfor all.

We are an accreditedLiving Wage employer andvalue ourpeopleproviding excellent environment for fostering and developing our people in a values-drivenflexibleand ever evolving landscape. We are committed to sustainability and are proud to have received ourToitūCarbonreduceCertification.

Tonomai Apply Now

We encourage applications from those with an understanding of or a willingness to develop their capability in TeTiritio Waitangi tikanga Māori and/or tereoMāori.

If you would like to request a full position description pleaseget in touch with

Applications close8am onMonday 9thFebruary2026

Clickapply tosubmityour application. Please ensure you upload a cover letter andCV outlining your interest and relevant skills for this opportunity.

We will be back in touch once advertising closes andapplications have been reviewed.

Health Safety and Wellbeing

AtPHF Science the healthsafetyand wellbeing of our people is our highest priority. Depending on the role and exposure risks mandatory vaccinations may include Tetanus Typhoid Meningococcal Hepatitis A and Hepatitis B and Polio.In some roles you may need to confirm your vaccination statusin accordance withhealth and safety advice before youcommenceemployment. Participation inPHF Sciences vaccination programme is a condition of employment fornew staff. We choose to share this information early in our hiring process so candidates can make an informed choice and are happy to discuss further at interview stage if you have any questions.

PHF Scienceis an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.

If youdontmeet every requirement in this position description pleasedontexclude yourself. Studiesindicatethat women and other individuals from under-represented groups often only apply when they satisfy all the criteria. We focus on recruiting individuals who share our core values of Mahi Rangatira (Our quality counts) Mahitahi(our team spirit) Mahi Auaha (we push boundaries) Mahi Pono (we do the right thing). If these values resonate with you we encourage you tosubmityour application.