Integration Consultant

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Location: Hybrid

Client Data Solutions (CDSS) in Group & Wealth Operations supports Group Benefit clients with all their plan member data needs.

We specialize in:

• Inbound automated feeds from our clients into Sun Life (e.g. demographic data loads GB HRIS feeds etc.)

• Outbound data files from Sun Life to our clients (e.g. payroll deduction files etc.)

The team is currently growing our scope of services building new partnerships with internal teams and increasing our client-facing capabilities. We are looking for new team members with a drive to further strengthen this industry-leading team.

A major business objective is to change optimize and improve the way we process and deliver data services to all lines of business. The evolution of Client Data Solutions (CDSS) is a fundamental shift in the way we view data as a valuable corporate asset. With that main objective in mind the strategy is to build a service-oriented center of excellence model which focuses on client (internal and external) service recognizing the importance of all stakeholders and a centralized data management strategy. Key drivers to this strategy are the resources and staffing model we put in place to execute and implement our plan. The focus is on resources who possess a combination of business knowledge and the ability to directly communicate and consult with our clients during new business implementations client presentations and production support inquiries.

What will you do

• Meet with clients to review their data and system needs

• Create Client specific data file feed solutions to help clients integrate with Sun Life systems

• Participate as part of the clients Sun Life implementation team and work with internal partners across the business and IT

• Build data file maps using IBM Sterling B2B Integrator Map Editor software

• Project Management: lead your data file implementation through all stages of the integration development lifecycle: requirements solution design development testing deployment and monitoring

• Identify gaps which exist between a client request and Sun Lifes standards

• Offer and influence alternative solutions that make sense from a business process and cost standpoint

• Anticipate potential impacts to plan design scope process timelines and requirements which impact data solutions

• Identify risks through client meetings and conversations relating to the processes requirements or group system capabilities

• Resolve issues through suggesting options or negotiating with the parties involved to get to a compromised solution that meets our clients needs and still allows for accuracy of solutions while keeping costs in check

• Engage in the continuous improvement of the team and processes

• Influence the team direction through participation in strategic initiatives

What do you need to succeed

• Advanced Excel skills (pivot tables VLOOKUP formulas) is required

• Good understanding of file formats (xml .csv .txt etc)

• Project Management knowledge of integration development lifecycle: requirements gathering solution design development testing deployment and monitoring

• Client focused mindset with superior customer service experience

• Self-motivated with a strong work ethic and high degree of integrity

• Continuous learner with problem-solving skills and the ability to adapt to change

• Detailed thorough and focused on quality while maintaining a high degree of accuracy

• Team player with high interest in building relationships and working in a cross-functional team environment

• Excellent communication and presentation skills with ability to communicate with clients in both technical and non-technical terms

• Coordinate action plans and major decisions with the leadership team
  

Assets

• Bilingualism with verbal and written communication skills in English and French (outside of Quebec)

• University degree with at least 3 years of experience or an equivalent combination of education and experience

• Understanding of Group Benefits business processes and systems (OASIS)

• Translation mapping experience with IBM Sterling B2B Integrator Map Editor

Reasons why should you join us under the sun

• Were proud to be recognized as a company with a 2025 Most Trusted Executive team by Great Place to Work Canada

• Access to short-term assignments or Gigs across the organization to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give We Give program lets you give back to your community and in many cases well match your contributions.

• Care Days available for self-care or care of others (i.e. family or others you may support) and Sick Days to support your well-being.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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