SERVPRO Construction Coordinator

• 401(k) matching
• Dental insurance
• Health insurance

1. Customer Satisfaction
   • Assist with customer service and management of the customer experience.
   • Monitor and ensure client requirements are followed.
   • Assist with scheduling all warranty activities.
2. Project Initiation
   • Enter lead/jobs into the operating system and make sure all information in the project is correct.
   • Schedule CM initial visit with customer.
   • Educate customers on process.
   • Review and validate project file documentation.
3. Project Planning
   • Confirm with CM project scope of work is complete.
   • Maintain customer and client communications.
   • Support CMs ensuring customer and client agreement on scope and estimate.
   • Ensure all paperwork is complete with customer and client.
   • Ensure estimates are distributed to all necessary parties.
   • Interface with Subcontractors for availability.
   • Sign up new Subcontractors and maintain insurances and licensing.
   • Issue POs based on project budget.
   • Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
   • Schedule inspections with building departments.
4. Project Execution
   • Update budgets.
   • Order materials and supplies as needed.
   • Update project schedule and timeline.
   • Assist identifying and qualifying resource providers.
   • Validate completed PO documentation.
   • Update contract status with change orders and keep customer and client advised.
   • Maintain Work-in-Progress (WIP) report.
   • Maintain internal and external communications.
   • Maintain communication log.
   • Prepare project reports.
   • Upon project completion review file documentation and update as necessary.
   • Manage collections activities.
   • Perform project close-out.

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service administrative and verbal and written communication skills
• Intermediate math skills
• Experience in the restoration and/or construction industry preferred
  
  

• High school diploma/GED
• Associates/bachelors degree preferred
  
  

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.