Site Reliability Engineer III REMOTE

About Net Healthââ

Belong. Thrive. Make a Difference.ââ

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.âââ

A high-growthâand profitable company we help caregivers harness data for human health.âWeâalsoâhonor and respect the needs of our Net Health family and staffâwhich is why weâoffer aâwork-from-anywhere environment and unlimited PTO.âOurâwelcomingâand collaborativeâcultureâpaired with progressive benefits makesâNet Healthâthe ultimate career home!â

As a leading-edgeâSaaSâcompany in healthcare we deliver solutions that help patients get better faster and liveâmore fulfilling lives. Our software and predictive analytics coverâtheâcontinuum of care fromâhospital-to-home across various medical specialties. Come join us andâstart the next chapter of your exciting careerâwhile helping othersâtoâlive better lives.ââ

World-Class Benefits That Reflect Our World-ClassâCulture.â

Click Here to Learn More!:â

#WorkFromAnywhereâ#UnlimitedPTOâ#ComprehensiveBenefitsPackageâ#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellnessâ#DiversityAndInclusionâ#AVoiceâ#NewHireSupportâ#CareerDevelopment #EducationalAssistance #EmployeeReferralBonusâ#ProgressiveParentalLeaveââââ

JOB OVERVIEW

As a Site Reliability Engineer III you will collaboratively manage the performance stability and redundancy of all Platform systems and infrastructure. You will be part of a team responsible for remediating system instability and slowness through monitoring fault tolerance tooling capacity management and automation. Proactive and relentless pursuit of the identification and implementation of infrastructure solutions to ensure high degrees of observability availability and reliability will be at the core of this role. Partnership with development teams in ensuring NH Platforms are performant scalable fault tolerant and HIPAA compliant is critical.

RESPONSIBILITIES AND DUTIES

• Leading emergency response efforts in conjunction with Engineering Infrastructure and Database teams to establish root cause
• Leading the efforts to build robust monitoring solutions while expanding our current monitoring and alerting footprint
• Participate in the design of solutions increasing the holistic stability of NH Platforms and identifying potential risks
• Conduct Blameless Postmortems and Anomaly Investigations after incidents to further analyze root cause and create permanent solutions to improve serviceability and prevent future outages
• Establish a Dont Repeat Incidents (DRI) culture by learning from past issues and always looking to improve monitoring and dashboarding capabilities
• Ensuring applications are performing efficiently collaborating with development teams and architecture to resolve application performance issues
• Consults with management in the analysis of short- and long-range business requirements and recommends innovations
• Championing automation efforts to reduce or eliminate repetitive manual processes
• Partner with project management to define Service Level Objectives (SLO) and identify and implement Service Level Indicators (SLI) to track compliance
• Championing capacity management and disaster recovery testing efforts

QUALIFICATIONS

• Bachelors degree in computer science OR equivalent 6 years progressive experience in IT Operations and/or systems management
• 6 years direct experience in a technical role dealing with complex enterprise software landscapes (DevOps focused development)
• 6 years experience with scripting and automating technical activities
• Experience with best-in-class application monitoring (APM) tooling (New Relic Dynatrace AppDynamics)
• Direct hands-on experience with automated software and system management.
• Strong knowledge of change control best practices and methodologies
• Experience with Ansible Terraform Python or Docker (or similar) is a plus
• Experience with Agile development methodology and/or ITIL ITSM is a plus

REQUIRED HARDWARE EXPERIENCE

• Servers Workstations Load Balancers Switches Routers Firewalls SAN NAS and other storage hardware

REQUIRED SOFTWARE EXPERIENCE

• PowerShell scripting and coding standards
• Best-in-class application monitoring (APM) tooling (New Relic Dynatrace AppDynamics)
• Azure and/or AWS PaaS/IaaS
• Linux OS and Apache (e.g. SALT etc.)
• Direct hands-on experience with automated software delivery and system management.
• Agile development methodology
• Working understanding of Platform Engineering work model in a software development environment
• Proven project management skills and/or substantial exposure to project-based work structures project lifecycle models etc
• Proven experience in architecting and overseeing the direction development and implementation of technology solutions
• O/S - Windows and Linux VMWare Powershell Azure Administration PRTG and other systems monitoring software DNS Management IIS TomCat Docker APM Monitoring ITSM tools SSL/TLS certificates JavaScript Json Python Ansible Terraform Vsphere Kubernetes Service Fabric Azure Management Elastic Citrix JIRA New Relic Project Management Tools ADO DUO Secret Server Qualys Pager Duty Application Couchbase Redis API gateways DNS Security IP Routing SSH FTP LDAP HTTP/HTTPS Email Routing Jenkins GitHub AWS Cloud development pipelines using CI/CD tooling Bash scripting

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.â

Salary Range: $108720 - $135900 USD up to $5436 OTI USD OTI

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidates skills experience or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Required Experience:

IC