Customer Journey Expert Business Banking

At ING our purpose is simple: to empower people to stay a step ahead in life and in business. Each day millions of customers across more than 40 countries rely on our products and services and in this role youll help shape the way our business customers bank.

Were looking for an experienced Product Owner / Customer Journey Expert to join our Business Bank Delivery Tribe focused on transforming and digitising the Daily Banking and Digital Onboarding experience for our business customers.

Ready to make an impact

What youll do

• Drive the design delivery and continuous improvement of digital onboarding and daily banking customer journeys.
• Analyse customer insights and feedback to identify improvements across products processes and endtoend experiences.
• Prioritise and manage the squad backlog while actively contributing to Agile ceremonies and team delivery.
• Define and refine product requirements ensuring alignment with regulatory risk and customercentric expectations.
• Resolve incidents and issues implementing sustainable solutions and process enhancements.
• Collaborate with crossfunctional teams including Technology Operations and Customerfacing areas to deliver integrated outcomes.

What were looking for

• A track record of leading or influencing digital transformation or customerexperience initiatives.
• 5 years experience in product management digital channel development or customerjourney optimisation.
• Exceptional analytical capability with the ability to make informed datadriven decisions.
• Excellent stakeholdermanagement and communication skills across diverse teams.
• Experience working in Agile environments and contributing to delivery within squads or similar structures.
• A customerobsessed mindset with a passion for creating intuitive impactful experiences.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close Friday 30 January

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