Engineering Director Global Web Engineering

Salary Range: $144250.00 to $256250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web) AI/ML marketing technology enterprise communications travel and lifestyle and automation grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement as well as core technical capabilities that cut across business lines and customer segments.

is a critical digital channel for customers to enroll in American Express products take advantage of the benefits of membership stay in touch with the company and self-service through a multitude of products and applications.

The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers digital lives by providing value convenience and delight.

You will be part of the Global Web Engineering team whose mission is to be essential in our Customers digital lives by providing value convenience and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern scalable customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.

Were looking for a Director Software Engineering to lead our global web engineering teams influence the future of our web platform deliver impactful customer-facing capabilities and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.

Key Responsibilities:

• Work with a team of highly talented web engineers to build and deliver the web roadmap.
• Lead mentor and grow multiple engineering teams (both co-located and remote) focused on building high-scale high-performance web applications.
• Drive a culture of continuous learning improvement and evolving ways of working to strengthen engineering capabilities platforms and team growth.
• Collaborate with stakeholders across Product Design Business and Technology to drive change required for product execution.
• Establish strong working relationships with Product Owners and technical teams across the organization.
• Hire retain and mentor engineers while promoting strong engineering culture and best practices.
• Conduct performance assessments provide feedback and maintain a consistent feedback loop with engineering teams.
• Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.
• Drive roadmap execution and strategic direction within your area of responsibility.
• Use engineering metrics to drive quality predictability and continuous improvement.
• Ensure alignment of architecture standards tools and delivery methods across engineering and architecture teams.
• Provide thought leadership around engineering best practices and emerging technology trends.
• Act as a change agent challenging the status quo and driving improvements to how teams build and deliver software.

Qualifications Required:

• Bachelors degree in Computer Science Engineering or related technical field.
• 10 years of experience building customer-facing software products at scale.
• 5 years of direct people management experience leading engineering teams.
• 5 years of hands-on experience building customer-facing web applications using modern web frameworks and technologies including React Redux Flux Angular GraphQL REST APIs Java Couchbase MongoDB Akamai Adobe Experience Manager Adobe Analytics Google Analytics and cloud platforms such as GCP or AWS.
• Proven success engineering and deploying large-scale web products in an agile product development environment.

Technical Expertise:

• Strong hands-on proficiency with JavaScript Java and modern web frameworks (e.g. React Angular Vue).
• Experience designing and implementing scalable APIs consumed by web and mobile clients.
• Deep understanding of high-availability high-performance and scalable web architectures.
• Ability to dive into technical details make informed trade-offs and guide architectural decisions.
  
  Demonstrated technical competencies including:
  
• Web architecture & system design
• Modern JavaScript frameworks
• Microservices and API gateway patterns
• Observability data orchestration and backend performance tuning
• CI/CD pipelines (GitHub Actions Jenkins CircleCI etc.)
• Cloud infrastructure (AWS GCP or Azure)
• Automation frameworks and testing strategies (unit integration E2E)
• Performance and reliability engineering

Leadership Skills:

• Excellent communication skills with the ability to work effectively across engineering product design and business teams.
• Strong ability to influence align stakeholders and drive clarity in complex delivery environments.
• Ability to build strong working relationship with product business design and technical teams across various organization.
• Demonstrated experience coaching mentoring and developing technical professionals.
• Ability to lead engineering teams and negotiate or influence across organizational boundaries.
• Proven ability to inspire and motivate engineers at all levels.
• Ability to shape solutions that meet broader portfolio needs.
• Demonstrated ability to quickly learn adopt and champion new technologies.