TX DIR-Project Manager 3-

Job Description

I. DESCRIPTION OF SERVICES


Texas Health and Human Services Commission requires the services of 1 Program Manager 3 hereafter referred to as Candidate(s) who meets the general qualifications of Program Manager 3 Project Management and the specifications outlined in this document for the Texas Health and Human Services Commission.


Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program.


Role Overview

We are seeking a Program Manager to work directly with the Chief Operating Officer (COO) to lead modernization efforts across the Procurement and Contracting Services (PCS) and System Support Services (SSS) divisions. This role is critical to driving process improvements implementing automation and leveraging AI tools to streamline complex workflows.

The Program Manager will serve as a bridge between teams ensuring collaboration alignment and consistent execution of project plans. Success in this role requires strong leadership consensus-building skills and the ability to create a nudge environmentencouraging teams to adopt new practices and maintain momentum toward shared goals.



Key Responsibilities

Lead Modernization Initiatives

o Design and implement projects that simplify and automate complex tasks in PCS and SSS.

o Integrate AI and automation tools to improve efficiency and accuracy.

Drive Collaboration and Consensus

o Facilitate cross-division communication and decision-making.

o Build trust and alignment among stakeholders to ensure smooth implementation.

Create a Nudge Environment

o Use behavioral strategies to encourage adoption of new processes.

o Promote continuous improvement and accountability across teams.

Ensure Consistent Project Planning

o Develop clear actionable project plans with measurable milestones.

o Monitor progress and adjust strategies to meet deadlines and quality standards.

Measure Success and Quality

o Track key metrics such as stakeholder satisfaction cycle time reduction and compliance.

o Report outcomes to leadership and recommend improvements.



Qualifications

Proven experience managing complex projects in large organizations.

Strong skills in consensus building stakeholder engagement and change management.

Familiarity with AI automation tools and process improvement methodologies (e.g. Lean Six Sigma).

Excellent communication and facilitation skills.

Ability to work across multiple divisions and manage competing priorities.



Critical Job Functions for the Program Manager (COO Support)

1. Cross-Divisional Project Leadership

Lead planning execution and delivery of AI and automation projects that span multiple business units ensuring alignment with strategic objectives and operational needs across both System Support Services and Procurement and Contracting divisions.

2. Standardization & Process Improvement

Establish and promote consistent project management practices for all project managers reporting to the COO including standardized charters schedules risk logs and reporting templates.

Conduct process analyses to identify and implement automation and efficiency improvements driving a quality and process-driven approach.

3. Stakeholder Collaboration & Communication

Facilitate communication and collaboration among IT operations strategy and other stakeholders to ensure project objectives are understood and met.

Develop adoption strategies for new AI and automation tools ensuring buy-in and effective implementation across impacted areas.

4. Compliance & Governance

Ensure project compliance with data governance security and ethical AI standards maintaining organizational integrity and regulatory adherence.

5. Reporting & Accountability

Prepare and deliver progress reports to the Senior Advisor and COO providing transparent updates on project status risks and outcomes.

Maintain accountability for project results ensuring objectives are delivered on time and with a well-thought-out approach.



6. Team Leadership & Mentorship

Oversee and mentor interns and early-career professionals fostering technical and professional growth within the project team.



II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years	Required/Preferred	Experience
8	Required	At least eight (8) years information technology (IT) program management experience. Experience should also include: Excellent communication skills both verbal and written. Experience in developing clear concise project documentation.
8	Required	Successful management of complex projects with a multi-year budget of $10 million or more.
8	Required	Experience with Microsoft Project Office and Visio.
8	Required	Experience with managing multiple competing priorities conflict management and facilitation.
8	Required	Experience with AI automation tools and process improvement methodologies (e.g. Lean Six Sigma).
8	Required	Strong command of PMO standards stage-gate reviews and executive reporting.
8	Required	Ability to translate organizational strategy into actionable program plans
8	Required	Skilled in presenting complex technical concepts in business-focused language.
5	Preferred	Proven ability to communicate with senior leaders and executives
5	Preferred	Strong negotiation and influence skills across IT business and external partners.
5	Preferred	Comfortable operating in ambiguous or fast-changing environments.
5	Preferred	Strong data-driven reporting and KPI development.
5	Preferred	Experience creating dashboards for executive consumption and with dashboard tools such as PowerBI or Tableau.
5	Preferred	Experience supporting C-suite or executive sponsors.

III. TERMS OF SERVICE

Services are expected to start 02/23/2026 and are expected to complete by 08/31/2026. Total estimated hours per Candidate shall not exceed 2000 hours. This service may be amended renewed and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM excluding State holidays when the agency is closed.

The primary work location(s) will be at 4601 W Guadalupe Street Austin TX 78751. The working position is On Site. Any and all travel per diem parking and/or living expenses shall be at the Candidates and/or Vendors expense. Texas Health and Human Services Commission will provide pre-approved written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends evenings and holidays as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.

V. OTHER SPECIAL REQUIREMENTS

Position will be 5 days required to be onsite at the location listed above. ***Subject to change per manager***

Program will only accept LOCAL ONLY candidates for this position.