Facilities Specialist

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional pagehttps:// the Role

This position is responsible for the tactical and strategic management of our global facilities scope. The Specialist will play a key role in ensuring operational excellence through a strong focus on governance standardization and process optimization.

Based in Brazil the role involves collaborating across regions to implement global guidelines manage service delivery and maintain high-quality standards for the Nubanker experience ensuring our workplace operations are scalable and aligned with Nubanks global growth.

Main responsibilities

Knowledge of Facilities (Hard and Soft Services) to ensure that all facilities services are delivered with high quality and in full compliance with Nubanks global standards;
Lead and manage end-to-end strategic Workplace projects ensuring adherence to schedules risk management budget control and alignment with multidisciplinary stakeholders;
Establish and manage the operational governance structure ensuring the quality of deliverables adherence to project deadlines and rigorous monitoring of partner performance;
Manage the Nubanker satisfaction journey developing metrics and feedback tools to conduct strategic analyses that drive continuous improvement with execution teams and partners;
Responsible for the governance of Workplace communication channels and content ensuring the updating of policies internal guidelines and support pages to guarantee clarity and easy access to information for all Nubankers;
Identify develop and lead initiatives to drive process improvement cost reduction efficiency and innovation;
Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) evaluating the technical scope of contracts and proposals to ensure execution control deliverable compliance and alignment with best market benchmarks.
Ensure that facilities meet government regulations and environmental health and security standards
Possess a systemic vision to consolidate complex data and information into executive reports translating operational metrics into strategic insights to support leadership decision-making
Financial knowledge budget control data dashboards and artificial intelligence are essential for the role.

Core Competencies

Governance & Compliance Mindset;
Project Management;
Ownership & Problem Solving;
Data Literacy Tech Savviness and Artificial Intelligence;
Strategic Influence & Stakeholder Management;
Systemic & Analytical Thinking;
User-Centric Mindset;
Team Working;
Attention to detail but also the ability to see the implications for the bigger picture;
Financial awareness;

Education and Experience

Bachelor degree (Engineering Architecture Business or other similar courses)
5 years experience in Facilities Management
Excellent written and verbal communication skills in English. Spanish is a plus.
Availability to travel

Benefits

Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare Psychological Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package if applicable

Work Model for this Role

Hybrid 3-4 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visithttps:// Experience:

About UsNu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of...