Assistant Vice President, Order to Cash

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale.
From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Assistant Vice President Order to Cash!
In this role the incumbent should possess deep domain expertise in end-to-end OTC processes with a proven track record of managing high-volume collections and driving process efficiencies since this is a critical global role with a strong emphasis on OTC operations particularly in Collections.
Responsibilities
Sound domain knowledge in all OTC aspects such as billing collections cash applications and dispute management with the ability to draw linkages across all sub processes.
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
Must be able to work with cross functional teams like Operations GPO Digital team Transformation team Transitions team HR recruitment etc.
Pro-active ability to trouble shoot work through organizational change scenarios.
Implement appropriate mechanisms to identify understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Achieve assigned Accounts Receivable targets in accordance with the Annual Operating Plan (AOP).
Conduct effective one-on-one sessions with team members to drive performance and engagement.
Identify and resolve gaps impacting receivables ensuring proactive issue management.
Foster collaborative relationships with internal business partners to enhance operational efficiency.
Continuously identify and implement process improvement opportunities within AR and deductions management.
Recommend procedural enhancements to streamline operations and improve productivity.
Participate in governance meetings at the country and regional levels.
Consistently meet client expectations related to AR SLAs.
Lead regular operational meetings with clients to review performance and address concerns.
Champion Lean Daily Management practices and support Genpacts global and regional initiatives to ensure Surprise-Free Operations in Healthcare.
Own the planning and execution of annual financial targets including revenue and AOI for the assigned account.
Drive impactful client interactions ensuring collaborative relationships and ownership of the Net Promoter Score (NPS) process and action plans.
Qualifications we seek in you!
Minimum Qualifications
graduate MBA will be preferred.
Deep OTC Domain experience
Proficiency in accounting software and ERP systems such as High Radius SAP Trace/APEX and Microsoft Office Suite. Preferred Qualifications/ Skills
Deep understanding of end-to-end B2B AR processes including Cash Application Credit Management Master Data Management Billing Reporting Collections and Deductions Management.
Expertise in root cause analysis and problem resolution.
Strong capabilities in risk mitigation and escalation handling.
Demonstrated leadership and team management experience.
Effective negotiation skills for resolving deduction disputes and recovering funds.
Excellent verbal and written communication skills for internal and external stakeholder engagement.
Strong multitasking abilities and interpersonal skills.
High levels of self-motivation adaptability and resilience.
Ability to respond to evolving business needs with innovative and practical solutions.
Knowledge of industry-specific deduction requirements and client expectations.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training