Coordinator Library Service Delivery
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Job Location:
Dunedin - New Zealand
Monthly Salary:
$ 69931 - 73048
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
UNIVERSITY OF OTAGO LIBRARY
TE PĀTAKA MĀTAURAKA O ŌTĀKOU WHAKAIHU WAKA
Are you passionate about highquality library service delivery solving operational challenges and creating exceptional experiences for students staff and visitors
The role/Te mahi
The University Library is seeking a Coordinator Library Service Delivery to join our Engagement Team.
In this dynamic customerfocused role you will coordinate daytoday frontline library services across Robertson Science Law Central and Health Sciences Libraries - ensuring consistenthighquality experiences aligned with the Librarys Customer Experience Principles.
You will guide and support Library Engagement Assistants and Student Ambassadors help manage service point workflows oversee daily operations coordinate roster planning and play a key role in optimising processes and ensuring welcoming inclusive library spaces.
This role is ideal for someone with excellent organisational skills a passion for customer experience and a collaborative mindset.
Your skills and experience/Kā pūkeka me kā wheako
If youre committed to delivering outstanding service and enjoy supporting teams this role provides an exciting opportunity to contribute to a positive and responsive library environment.
What youll bring:
Essential
Experience providing excellent customer service in a frontline environment.
Experience supporting or coordinating daily operations and team workflows.
Strong communication skillsverbal written online and inperson.
Ability to rapidly learn systems software and procedures.
Proven ability to build positive working relationships.
Proficiency with Microsoft Office and confidence using technology in customerfacing
contexts.
Strong organisational skills with excellent timemanagement and recordkeeping.
Understanding of cultural diversity and its importance within a library environment.
A commitment to delivering exceptional customer experiences.
Preferred
Experience supporting or leading service improvement or UX activities.
Experience in the tertiary sector.
Familiarity with library management systems.
Comfort using te reo Māori in professional settings.
About our team/Mō te tīma
Ōtākou Whakaihu Waka The University of Otago Library provides highquality information resources and services recognising the diversity and needs of all stakeholders. Our team strives to be responsive and innovative in our service delivery and to be a vital contributor to the academic life of the University.
Further details/Pūroko
This is a permanent fulltime (37.5 hours per week) position based in Ōtepoti Dunedin
Periodic weekend oncall coverage may be required. Oncall responsibilities consist solely of being reachable for urgent matters and coordinating responses from home; attending the workplace is not expected. All oncall work is compensated according to University HR policies.
The appointment range for this role is $69931 to $73048 Top of Range $80285.
You must have the right to live and work in New Zealand to apply for this position.
The University of Otago is a workplace that values and utilises diverse and inclusive thinking people and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds experiences skills and perspectives are valued and respected.
For further information or a confidential discussion please contact Abbe Hyde via the contact details below.
Application/Tono
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference numberwill close on Sunday 15 February 2026.
Additional Information
Contact: Abbe Hyde
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
Learn from the best on a campus that puts students first. Otago is #1 in New Zealand for student academic performance.
