NCDOT Customer Compliance Services Unit Intern-DMV

Agency

Dept of Transportation

Division

Secretary

Job Classification Title

S-Education & Training (S)

Position Number

Grade

TS

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Summer 2026 (May 2026 - July 2026)
Full-time Work Schedule
Monday- Friday 40 hours per week

Position: Customer Compliance Services Unit Intern
Location: On-site. 1417 N. Church Street Rocky Mount NC 27804
Internship Duration: 10-week internship (May 26 2026 to July 31 2026)

This posting will fill the following positions: 652892 and

About the Internship:

This internship provides a comprehensive hands-on learning experience within the Customer Compliance Services Unit at NCDMV. Interns will gain exposure to the full scope of the units operations while developing practical skills that support customer compliance administrative processes and business functions in a public service environment.

The internship is designed to build foundational knowledge through unit-specific training followed by specialized rotational assignments that allow interns to support each functional area within the Customer Compliance Services Unit. This structure ensures broad exposure skill development and an understanding of how each section contributes to overall unit operations.

Key Responsibilities:

Participate in a basic training program to develop foundational knowledge and skill needed to support the Customer Compliance Services Unit.
Assist with day-to-day functions across multiple sections within the unit based on business needs and rotational assignments.
Support compliance-related processes by assisting staff with administrative data and operational tasks.
Analyze and extract data to support reporting tracking and decision-making activities.
Prepare and organize documents correspondence and records in support of unit operations.
Communicate effectively with team members to support workflow coordination and customer service efforts.
Operate basic office equipment and utilize standard office technology to complete assigned tasks.
Rotate through unit sections to gain exposure to all functional areas and receive specialized training in each area.
Ideal Candidate
The ideal candidate is organized dependable and eager to learn about public service operations. This individual demonstrates strong communication skills attention to detail and the ability to adapt to new tasks and environments while working collaboratively within a team.
Preferred Background and Skills
Proficiency with Microsoft Office Suite (Word Excel Outlook PowerPoint).
Strong written and oral communication skills.
Ability to analyze and extract data accurately.
Basic administrative and organizational skills.
Ability to operate standard office equipment.
Interest in learning multiple business functions within a compliance-focused unit.

What Youll Gain:

A comprehensive understanding of the Customer Compliance Services Unit and its functions.
Hands-on experience supporting multiple sections through a structured rotational model.
Foundational and specialized training aligned with unit operations.
Practical experience in data analysis documentation and administrative support.
Professional development through real-world exposure to public service compliance operations.

Knowledge Skills and Abilities/Management Preferences

Application Requirements:

To apply for this internship please submit the following documents:

Resume:

• Highlight your educational background relevant coursework skills work experience and extracurricular activities that demonstrate your qualifications for the position.

Academic Transcript:

• Provide an unofficial or official transcript that lists your completed coursework grades and current GPA. This will help us assess your academic qualifications and areas of study.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Eligibility Requirements:

• Must be a currently enrolled full-time student in a bachelors masters or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) May 2026.
• 24 credit hours completed.
• Minimum overall GPA of 2.5 (on 4.0 scale)
• Has legal right to work in the U.S. and do not need sponsorship
  

To help you with your interview we suggest that you do your research: know some background about NCDOT and the business area to which you are applying. We also suggest that you practice your interview skills by discussing your experience and job history with a family member friend or mentor.

Apply Today to gain practical experience and contribute to impactful transportation projects!

More Information About The Office of HBCU Outreach:

Website:NCDOT: HBCU/MIHE Internship Program

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Alexis Leanne Palcher

Email: