Sales Operations Analyst
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Job Summary
We are seeking a passionate analytical and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational marketing and customer-related workstreams aimed at expanding our most successful credit card products.
The position requires a strong hands-on approach pivoting from analysis to execution making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.
Key Responsibilities
Process Engineering & Operational Improvements
Map and document existing processes
Identify inefficiencies and drive improvements
Align process updates with central operations
Marketing Optimization
Analyze funnel metrics
Review and refine email marketing campaigns
Test new concepts and improve messaging tailored to local market requirements working hands-on in the implementation
Data Analysis & Insights (Italian Market)
Analyze customer behaviors and KPIs related to customer support pre-collection and card usage
Analyze credit card pre-collection data and customer inquiries to improve segmentation tone of voice and channel optimization
Reduce customer friction and improve support processes
Translate data insights into clear actionable recommendations
Product Launch Support
Support product launch planning
Monitor launch execution
Track early performance and optimize initiatives
Qualifications and Experience
23 years of experience in strategy operations consulting or analytics roles
Strong analytical skills and enjoyment of working with data
Hands-on execution mindset
Strong communication skills
Fluency in Spanish and English
Interest in the financial industry
Nice-to-Have:
Banking or fintech experience
Hands-on experience with SQL / analytics tools
Additional languages such as Italian and/or German
What We Offer:
High-impact collaboration in a highly international environment
Opportunity to influence decision-making and strategy
Ownership of strategic initiatives
Private health insurance focused on employee wellbeing
Meal vouchers and flexible compensation plan
An international professional and collaborative work environment
Office perks such as snacks and regular company events
Key Skills
- Sales Experience
- Microsoft Access
- Power BI
- Pivot tables
- Analysis Skills
- Microsoft Powerpoint
- Retail Link
- Salesforce
- Microsoft Excel
- Sales Analysis
- CRM Software
- Data Analysis Skills
About Company
TF Avarda Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking s ... View more
