Enterprise (End User) Programme Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Enterprise (End User) Programme Manager
We are looking for a forward-thinking Enterprise (End User) Programme Manager to join the Global Technology (GTech) Program Management Office on a 6/12 month Fixed Term Contract (FTC).
In this role you will work directly with the Leadership Team to deliver high impact programs that align to the GTech Strategy.
The Enterprise End User Programme Manager is responsible for planning managing and delivering programmes focused on end-user computing and digital workplace initiatives. This includes device lifecycle management productivity tools collaboration platforms end-user services and enterprise helpdesk operations.
Program Mangers will collaborate with all levels of the organisation and work directly with and provide oversight of third-party implementation partners and providers from within the Firms partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment adjusting delivery plans as required. They will maintain a good working relationship with teammates clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
Lead end-to-end programme management for enterprise end-user computing and digital workplace initiatives such as CRM Oracle and ServiceNow
Oversee enterprise Helpdesk operations and service delivery improvements ensuring alignment with ITIL practices and organisational objectives
Collaborate with business IT and vendor teams to align programmes with strategic goals and end-user requirements
Coordinate multiple cross-functional workstreams dependencies and integration points including ServiceNow workflows ticketing and incident resolution processes
Coordinate internal external client or third-party resources to achieve expected outcomes.
Establish track and report on project budget project spend resource allocations and reserves; and report project delivery actual vs plan variances.
Continuously monitor identify evaluate remediate track and report on risks and issues; escalates issues risks and performance variances in a timely manner.
Monitor progress analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
Effectively challenge negotiate and influence colleagues to produce value-add solutions that drive progress and support the Firms culture and strategies
Skills and Qualifications:
Bachelors degree or equivalent years of relevant professional experience
7-10 years of successful Agile project/program management experience (or program management of merger and acquisitions) with an emphasis on technology initiatives and experience in a professional services firm.
Proven experience managing complex multi-workstream IT programmes including Helpdesk and ServiceNow delivery
Strong understanding of end-user technologies and services: Windows/Mac OS Microsoft 365/Office 365 Teams Oracle and ServiceNow
Excellent oral and written communication skills - Ability to communicate difficult subject matter in a clear and concise fashion and enable successful delivery of innovation
Project Management Professional (PMP) Scrum Product Owner (CSPO) ScrumMaster (CSM) or similar project management certification.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Today, Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading organizations of independent audit, tax and advisory firms. These firms help dynamic organizations unlock their potential for growth by providing meaningful, forward-looki ... View more
