Head of Venue Event Services (On Campus)

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FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

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What You Would Get To Do

This role will be responsible for defining and executing the strategy and delivery operations for global on-campus event services programs for a portfolio of global Fortune 500 clients. This role oversees the team that is responsible for all aspects of venue event operations financial performance client and guest experience staffing compliance and strategic growth to deliver world-class event services across all designated on-campus client accounts. This high-visibility client and executive leadership facing role requires exceptional leadership deep operational expertise superior client relationship management and demonstrated success managing a large-scale global service business. This role will report to the Head of Global Operations and will be a member of senior management.

Your Contributions:

• Lead and operate fully integrated on campus event service programs ensuring alignment with client and company objectives
• Responsible for driving financial performance profitability and growth
• Support development of comprehensive business plans for market penetration and account management for existing and new clients
• Serve as a senior point of contact and trusted advisor for clients and internal stakeholders building and maintaining strong long-term relationships and delivering creative and effective solutions
• Develop and present executive-level reporting on program performance KPIs financial results and strategic initiatives to internal stakeholders executive leadership and clients
• Actively participate in external and internal opportunities and thought leadership activities to increase program visibility and success maintain key networks and stay current on leading practices
• Responsible for early identification root cause analysis and effective mitigation of business risks
• Accountable for delivering successful operating performance results that meet or exceed plan
• Establish and maintain operational best practices performance standards clear expectations quality assurance procedures escalation and resolution processes training and development resources engagement methods and
• cadence (for teams and clients) metrics and reporting and access to client feedback to ensure consistent delivery of operational and service excellence
• Identify new opportunities for operational efficiency innovation and service enhancement. Champion new ways of working and use of AI.
• Foster a culture of curiosity continuous improvement innovation and effectively lead change and transformation at scale
• Leverage data analysis and insights to drive data based decision making and future forward business modeling

• Champion FIRSTs values and contribute to a culture of belonging transparency and collaboration
• Lead mentor and develop a high performing large global diverse team of event service professionals

• Accountable for staffing models resource allocation and effective organizational modeling to achieve commercial targets and KPIs across all accounts
• In collaboration with P&C develop and implement strategies that enhance the talent lifecycle experience and retention of high performers across all teams

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at FIRST.

• 15 years of progressive experience in client leadership business strategy consulting or marketing with at least 10 years in a senior client services role within an agency or corporate environment

• Extensive executive-level experience with significant financial responsibility
• Demonstrated success managing complex global large-scale service delivery programs.
• Demonstrated experience leading and managing large global teams across multiple market segments clients and locations
• Navigating high change matrix environments
• Proven expertise in venue based event service operations
• Exceptional communication and presentation skills with the ability to engage and influence C-level clients and internal stakeholder
• Critical thinking and strategic planning
• Analytical reasoning and data based decision making

At FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth

• Medical Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.

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