Customer Insight Manager (Maternity cover)

*12 month FTC/Maternity cover*

Aldermore Group why we exist

Let us tell you a bit about us

WereAldermore the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savingsaccountsand business finance solutionswerebacking more people to go for it.

We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their start-ups; we givefirst-timersa leg-up on to the property ladder; weopen upthe lending market to many; and thousands of customers choose MotoNovo Finance every week to buy their next carvanor motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

As Customer Insight Manageryoullplay a key role in helping the Grouptruly understandits customers and use that insight to shape strategy andday todaydecision making. Your work will directly influence how we grow sustainably build stronger customer relationships and deliver real value across our products and services.

Youllact as a trusted partner to our Property Savings Motor and Business Finance teams building a deep understanding of customer needs and behaviours. Using a mix of qualitative and quantitative researchyoullturn insight into clear practical recommendations that supportcustomer leddelivery for end customersintermediariesand SMEs alike.

Working closely with teams across the businessyoullbring together research markettrendsand customer data translating them into actionable insights that inform planning improveeffectivenessand help each business line achieve its goals.

What will your day look like

• Shapecustomer ledstrategy byidentifyingemerging customer needs market trends and behavioural insights and translating them into clearcommercially drivenrecommendations aligned to Aldermores brand and growth ambitions.
• Partner with senior stakeholders across Property Savings Motor and Business Finance to define insight priorities evolve propositions and ensure customer strategy is embedded into operational delivery for customersintermediariesand SMEs.
• Leadendtoendcustomer insight and research activity combiningmixedmethodresearchKPIdrivenoutputs andfuturefocusedinsight plans to support nearand midterm planningforecastingand investment decisions.
• Own and evolve core customer listening programmes including Voice of the Customer NPS customer panels and brand tracking turning feedback into meaningful actions that improve experiences and business outcomes.
• Track and interpret market competitor and customer trends spotting opportunities for product development messaging and engagement that deliver real value and drive astep changein how the business responds to customer needs.
• Champion acustomer centricculture across the Group working closely withproductoperationstechand people teams to embed insight intodecision making
• Manageresearchagency partnerships and ensure all research meets regulatory ethical and industrybest practicestandards.

What do we expect from you

• Solid experience in customer insightand primaryresearch ideally within Financial Services with a good grasp of Voice of the Customer tools.
• Comfortable working with data and analytics able to quickly spot what matters turn insight into clear stories and link findings back to commercial outcomes.
• Strong stakeholder skills with the confidence to build relationships influence decisions and work effectively with teams at all levels of the organisation.
• Clear and engaging communication style both written and verbal with the ability to tailor messages so insight is easy to understand and relevant to your audience.
• Organiseddetailfocusedand able to juggle priorities managing a varied workload while deliveringhighqualityoutputs on time.
• Naturally curiousproactiveand adaptable with a passion forcustomercentricthinking continuous improvement and connecting insight to strategyplanningand performance.

What can you expect from us

• A friendly and flexible culture the same as how we work with our customers.
• A growing organisation that means there are lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one.
• And of course you will be rewarded competitively with a good range of core benefits and bonus potential.

Still curious

Join us andwellmake the same promises to you as a colleague as we do to each of our to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whetheryourepregnant or on family leave.

Please note that we have a thorough referencing process which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.