Reservations Coordinator Hilton Salt Lake City Center

The Hilton Salt Lake City Center is looking for a Reservations Coordinator to join their talented team. This is a fantastic opportunity to explore various career paths in the hotel industry. If youre looking to take your career to new heights apply now and join the Hilton family!

Schedule: Monday - Friday between 9:00am-5:30pm OR 8:00am -4:30pm

What will I be doing

As a Reservations Coordinator you would be responsible for assisting group and individual reservations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Answer calls returns e-mails and voicemails. Assists guest in booking reservations by providing superior property knowledge.
• Build Group SRPs. Audits OnQ PM R&I and Passkey for reservations inventory and rate accuracy. Looks for special requests coding issues and billing accuracy.
• Enters airline crew room blocks and reservations changes
• Reviews actualized rooms for potential billing errors.
• Reviews group pick up assists in forecasting and ensuring proper availability.
• Provide and maintain professional sincere courteous concise and knowledgeable service and communication to all guests and associates.
• Demonstrate expertise in all areas of reservations process systems and general operations of the hotel
• Coordinate room reservations and related functions with in-house departments and clients
• Maintain ownership of group blocks including pickup numbers reservation methods billing and proper treatment of VIP guests
• Coordinate tasks with other they are completed on time and that they meet appropriate quality standard
• Consistency and attention to detail are critical for this departments throughout the property are reliant upon the information we provide and the ability to maintain the satisfaction of our groups

What are we looking for
To fulfill this role successfully you should demonstrate the following minimum qualifications:

• Minimum 1 year Customer Service experience within the hotel industry
• Minimum Years of Experience: Reservations experience is highly preferred

• Additional Requirements: Knowledge of OnQ Passkey and R & I is highly preferred

The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it throughDailyPay

• Medical Insurance Coverage for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Educationincluding:college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you canpurchaseHilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

  * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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EOE/AA/Disabled/Veterans