Analyst – Account Services

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

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What Well Bring:

We are looking for a dedicated and detail-oriented Analyst for Account Services to join our team. This role functions as a relationship manager for our B2B membersfocused on operations and customer service. The Analyst will serve as one of the frontliners supporting our partners ensuring their needs are met and their inquiries are addressed efficiently and professionally.

What Youll Bring:

The Analyst Account Services will be responsible for managing and supporting the daytoday operational needs of assigned member accounts. This includes acting as the primary point of contact ensuring timely resolution of inquiries coordinating with internal teams managing onboarding activities and maintaining strong professional relationships with stakeholders.

Key responsibilities include:

Acting as a relationship manager for B2B members ensuring a positive and seamless service experience
Providing frontline support for member inquiries concerns and operational requests
Coordinate and conduct onboarding activities for new members ensuring proper orientation to services tools and processes.
Collaborate with internal departments to resolve issues and fulfill member needs
Monitoring account performance service levels and process adherence
Preparing and maintaining reports dashboards and documentation related to account activity
Assisting in process improvements to enhance member satisfaction and service efficiency
Ensuring all interactions are handled in a professional timely and accurate manner

Impact Youll Make:

Skills & Qualifications Required

Technical & Operational Skills

Strong analytical and problemsolving skills
Excellent verbal and written communication
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in MS Office applications (Excel Outlook Word)
Experience in operations customer service or account management preferred

Soft Skills & Traits

Customercentric mindset and strong relationshipbuilding skills
Highly organized and detail-oriented
Ability to work independently and collaboratively
Adaptability and initiative in a fast-paced environment
Professional proactive and solution-driven

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnions Internal Job Title:

Analyst Business Operations

Required Experience:

TransUnions Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat Well Bring:We are looking for a dedicated and detail-oriented Analyst for Account Services to join our team. This role functions as a relationship manager for our B2B membersfocused on operations and cust...

TransUnions Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What Well Bring:

What Youll Bring:

Key responsibilities include:

Acting as a relationship manager for B2B members ensuring a positive and seamless service experience
Providing frontline support for member inquiries concerns and operational requests
Coordinate and conduct onboarding activities for new members ensuring proper orientation to services tools and processes.
Collaborate with internal departments to resolve issues and fulfill member needs
Monitoring account performance service levels and process adherence
Preparing and maintaining reports dashboards and documentation related to account activity
Assisting in process improvements to enhance member satisfaction and service efficiency
Ensuring all interactions are handled in a professional timely and accurate manner

Impact Youll Make:

Skills & Qualifications Required

Technical & Operational Skills

Strong analytical and problemsolving skills
Excellent verbal and written communication
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in MS Office applications (Excel Outlook Word)
Experience in operations customer service or account management preferred

Soft Skills & Traits

Customercentric mindset and strong relationshipbuilding skills
Highly organized and detail-oriented
Ability to work independently and collaboratively
Adaptability and initiative in a fast-paced environment
Professional proactive and solution-driven

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnions Internal Job Title:

Analyst Business Operations

Required Experience:

Key Skills

Electro Mechanical
Instrument Maintenance
Adobe Dreamweaver
Document Control Management
E-Commerce

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About Company

TransUnion

Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

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