MS Transitions- Service ManagementITIL Transition-Manager- Consult
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Service Management Lead : Manager-Consult
Job Description: Responsible for driving and implementing IT Service Management (ITSM) within managed services and its customers during transition phase. The ideal candidate should have a strong background in IT Service management excellent leadership qualities and a deep understanding of ITIL framework. This role involves coordinating and optimizing processes collaborating with various teams and implementing ITIL best practices including metrics & reporting (ServiceNow) to ensure the highest level of service quality and customer satisfaction.
Key Responsibilities:
- Develop implement and manage IT service management processes including Incident Management Problem Management Change Management Release and Configuration Management.
- Collaborate with cross-functional teams to ensure seamless service delivery and support addressing incidents and service requests promptly.
- Establish change management process including assessment approval scheduling and communication of changes.
- Setup process to help service delivery team with Coordinating release and deployment activities ensuring proper testing and documentation.
- Setup Service Introduction process for introduction of changes and releases.
- Monitor service performance and analyze key metrics to identify areas for improvement and optimize service delivery.
- Collaborate with cross-functional teams to define service offerings service level agreements (SLAs) and service catalogs.
- Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and report on service performance.
- Generate regular reports on service performance incident trends and problem resolution during the service transition phase.
- Use data-driven insights to identify areas for improvement and enhance service quality.
- Drive continuous improvement initiatives to enhance service quality efficiency and effectiveness.
- Manage and prioritize service-related projects ensuring timely delivery and successful implementation.
- Provide leadership and mentorship to service support teams fostering a culture of collaboration and excellence.
- Stay up to date with industry trends best practices and emerging technologies in service management and IT operations
Tools Service Now (Hands on to setting reports defining process) JIRA MS Visio and MS Office
Certifications Service Transition ITIL V4
Yrs. of Exp : 10-12 Yrs.
.
Travel Requirements
Not SpecifiedJob Posting End Date
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
