Senior Specialist, Customer Experience- Bioskills Lab

The Customer Experience Specialist on Strykers Instruments Engagement team coordinates and executes the logistics of best-in-class customer experiences for healthcare professionals at our partnership with cross-functional teams this role will manage internal communication scheduling reservations catering signage and equipment for customer visits. Additionally this role will provide day of support in the Bioskills Lab.

This is an onsite position in our 1941 building in Michigan

What you will do

• Oversee the event planning process for customer experience visits at Instruments sites by partnering with internal teams to meet or exceed established event goals. Sites are located in Michigan Colorado and California.

• Facilitate the sharing of information between onsite event leads and internal Styker teams such as Facilities Catering Front Desk 1941 Express Car Service and Information Services and Security.

• Provide high quality onsite support for customer visits and labs within the Customer Experience Center and other meeting locations within the Instruments building. Some programs may require early starts and evening work.

• Collaborate and maintain relationships with cross-functional Stryker teams including Marketing Sales R&D and Medical Education

• Maintain program and facility data to report out on utilization highlights and business impact.

• Perform administrative tasks including catering requests car service scheduling and expense reconciliation

• Maintain appropriate Customer Experience collateral materials such as building signage connect page agendas and event request documents in accordance with Stryker branding guidelines.

• Provide onsite support as needed for events within the Customer Experience Center outside of traditional customer visits including R&D Business Development and Medical Education programs.

• Remains up to date on necessary employee compliance and safety trainings and facilitates the sharing of information to onsite participants.

• Understand our budgeting process and work within budgets set by event leads.

• Assists with lab inventory management.

• Act in the best interest of Stryker reflecting the values of teamwork collaboration and mutual respect.

What you will need

Required

• Bachelors degree

• 2 year of work experience

• Comfort working in a cadaveric lab environment

• Experience supporting Medical Education programs and/or working in a clinical or hospital environment

• Experience in event planning hospitality or customer experience

• Strong organizational and multitasking skills with the ability to manage simultaneous events and lab programs

• Excellent verbal and written communication skills with the ability to adapt to diverse audiences

• Proven ability to work effectively within cross-functional regulated environments

• Flexibility to support variable schedules tied to customer programs (early mornings / occasional evenings)

• Proficiency in Microsoft Office 365 Teams and SharePoint

Preferred

• Experience working in a cadaveric lab environment

• Hands-on lab setup and teardown including working directly with medical products

• Prior experience in a clinical hospital cadaveric lab or medical device setting

• Familiarity with medical devices surgical instruments or procedural environments

• Experience supporting live educational events or customer training programs

• Exposure to budgeting logistics coordination or operational reporting