IT Support Specialist
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Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are a dynamic and growing organization specializing in multi-family housing commercial properties and construction. With a diverse portfolio of residential communities commercial real estate and other ventures we are dedicated to delivering exceptional service and innovative solutions.
We are seeking a detail-oriented and proactive IT Support Specialist to join our technology team. This person will play a crucial role in supporting the organizations IT infrastructure by assisting with computer setups troubleshooting software and hardware issues and providing technical support to employees across various departments.
The ideal candidate will have a strong problem-solving mindset basic technical expertise and the ability to adapt to diverse IT needs within a fast-paced and collaborative environment. This is an exciting opportunity to grow your career in IT while contributing to the success of a thriving company.
Job Responsibilities:
We are seeking a detail-oriented and proactive IT Support Specialist to join our technology team. This person will play a crucial role in supporting the organizations IT infrastructure by assisting with computer setups troubleshooting software and hardware issues and providing technical support to employees across various departments.
The ideal candidate will have a strong problem-solving mindset basic technical expertise and the ability to adapt to diverse IT needs within a fast-paced and collaborative environment. This is an exciting opportunity to grow your career in IT while contributing to the success of a thriving company.
Job Responsibilities:
- Assist with remote setup of new personnel on existing computers using TeamViewer as directed by the onsite supervisor.
- Follow established Excel checklists to configure computers to standard specifications.
- Prepare new computers for personnel including initial setup and configuration of accounts.
- Support the setup of computers Microsoft access and other necessary software for employees.
- Assist with the setup configuration and ongoing support of printers scanners and other office equipment across corporate and property locations.
- Assist with setting up new users in Yardi Voyager and maintaining the Yardi user spreadsheet.
- Assign permissions add users to properties and assist with resets and troubleshooting.
- Provide access to SharePoint and maintain/update permissions as required.
- Assist with adding new computers and users to TeamViewer.
- Review release or delete quarantined emails as necessary.
- Help manage user groups and permissions for remote access to equipment and systems.
- Provide on-site technical support at company properties including traveling to apartment communities to assist residents with internet connectivity and basic troubleshooting.
- Assist in managing corporate maglock systems cipher locks landline phones and the automated receptionist system.
- Help oversee commercial properties access system including issuing new access cards for personnel and maintaining keypad locks on all buildings.
- Assist with termination processes including removing licenses disabling accounts and updating email settings.
- Troubleshoot IT-related issues reported by personnel escalating to the IT Manager as needed.
- Provide assistance with miscellaneous IT tasks including account management and equipment setup.
- Assist with placing and tracking orders for equipment and supplies as requested.
- Assist with special projects and other duties as assigned which may include cross-departmental support and non-IT-related tasks as business needs require.
- Associate degree in IT Computer Science or a related field (or equivalent work experience).
- Basic knowledge of computer systems software and troubleshooting.
- Familiarity with Microsoft 365 SharePoint and Yardi is a plus.
- Strong organizational and multitasking skills.
- Excellent problem-solving abilities with a knack for developing creative solutions.
- Excellent communication and interpersonal skills.
What We Offer:
- Competitive salary and performance-based growth opportunities
- Generous Paid Time Off (PTO) and paid holidays
- Medical dental vision life and disability insurance
- Employee Assistance Program (EAP)
- 401(k) with employer match
- Educational assistance and professional development support
Required Experience:
Manager
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
For over 30 years, BECO has been designing, building and managing single family, multifamily and commercial spaces that exceed expectations and have stood the test of time.
