IT Support Engineer
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
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Job Responsibilities:
The IT Support Engineer will be responsible for supporting employees in India and all other Weloclize locations in accordance with global IT team practices standards and policy.ob Description:
Provide professional IT support andtimelyresolutionthroughthe Zendeskticketing system.
Providein depthdesktop andOS support(Windowsand MacOS).
Laptop provisioning (purchasing replacementswarrantyrepairs returns).
Provideusersupport acrosscompany enterprise systemsincludingMicrosoft365 Entraand Exchange Online.
User andendpointmanagementthrough Microsoft365AutoPilotInTuneEntraand Endpoint Manageradmin centers.
Mobile Device Management (MDM) through Microsoft Intune Jamfand Mosyle.
All other aspects of IT support such ashardware/softwarepurchasingand managementinventoryand asset tracking.
Education
Bachelors degree or equivalent work experience preferably in Computer Science or IT/IS.
IT certificationsanadvantage.
Experience
Minimum 3yearshands onexperience working in asimilarIT support role.
DemonstrablePowerShell scriptingPower AppsLogicAppsand/or other automationexperiencehighlydesirable.
Understanding offundamental network technologiesand protocols(DHCP DNS VPN NAT etc.).
User management and supportexperience with major cloud providers such asEntraMicrosoft 365 Citrix ShareFileOktaandZendeskanadvantage.
Extensivedesktop and hardware supportexperience (Windows and Mac).
Additional Job Details:
Key Competencies
The ability to workeffectivelywith a remoteITteamproactivelycommunicatingand buildingstrongprofessional relationships.
The desire and ability to deal with everyone in a professionaltimelyand efficient manner.
Strong work organizationprioritizationand time management skills.
Methodical troubleshooting and problem-solving skills.
Ability toprioritize tasks andbalancethe needs of localand remoteusers.
Required Experience:
IC
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ glob ... View more
