Engineering Manager Onboarding Journeys
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Engineering Manager Onboarding Journeys
About the team
The Onboarding Journeys team builds onboarding flows from some of Stripes highest-leverage use cases. The default onboarding flow covers our core journeys well but we need more focused flows for workflows like cross-border onboarding onboarding for publicly traded companies and government entities and onboarding a new account into Organizations. This team identifies opportunities to build reusable onboarding flows for high-leverage segments and then it designs and builds those flows end-to-end.
This is a pivotal moment for Onboarding because as Stripes scope has grown so has Onboardings scope. Onboarding now means navigating KYC forms fraud and credit risk flows supportability checks and more. Were building brand new AI-powered experiences to reinvent onboarding turning it from a series of forms into a product in its own right. Our goal is to build the master key to unlock access to the worlds best financial services and set a new bar for the industry on how good onboarding can be.
What youll do
Responsibilities
- Be the editor-in-chief of the teams plans execution and ultimate output
- Work tightly with designers product managers engineering leaders and cross-team partners to build and continually refine the teams strategy and execution
- Build a team culture of high agency fast execution and the psychological safety to always have the real conversation
- Define day-to-day processes that set the team up for success in planning and execution
- Learn from users often sometimes by speaking with them directly and sometimes by metrics and indirect means distill takeaways and continually bring a deep awareness of user experience into the roadmap
- Recruit and develop excellent engineers and coach them in doing the best work of their careers so far
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- Experience successfully managing teams of 4 engineers through career growth and multiple large projects or experience as a senior engineer on multiple large projects involving 3 engineers and heavy cross-team collaboration
- Exceptional ability for cross-team collaboration managing escalations and shaping an impactful roadmap in an environment with multiple competing demands on your teams time
- Deeply product-oriented mindset with a track record leading the development of polished user-centric features and interfaces. Successful candidates will be comfortable thinking like a product manager as well as an engineering manager.
- Evidence of unusually high interest in user experience and demonstrated ability to convert that interest into effective production features at scale
Preferred
- Experience speaking directly with users and converting your takeaways into user research or product requirements documents
- Experience managing geographically distributed teams
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
