Service Coordinator

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Service Coordinator for a direct hire opportunity with a leading Commercial HAVC company in Charlotte NC
Pay: $60-70k (depending on experience)
Schedule: Mon Fri (7 am -3:30 pm)
Benefits:

Performance incentives
Health dental and vision insurance
Company paid Life Insurance and Long-Term Disability
401(k) with company match
Paid time off and holidays

Overview:
As a Service Coordinator you will play a key role in ensuring efficient operations by managing client requests scheduling service calls and handling administrative tasks related to service orders invoicing and inventory management. You will work closely with service team field technicians and service managers to maintain high standards of customer service and operational excellence.
Responsibilities for Service Coordinator:

Respond promptly and professionally to client calls emails and messages.
Schedule and dispatch technicians throughout the day for service calls and repairs.
Move work orders through the ERP system ensuring accuracy and timely billing of completed work.
Track parts and materials to ensure technicians are schedule quickly upon receipt
Verify technician time and job completion daily in support of weekly invoicing and payroll.
Assist with accounts receivable/payable and follow up on outstanding balances as requested.
Maintain accurate client and service data in ERP and CRM systems.
Prepare and track service quotes while supporting seamless hand-off from sales-to-service.
Identify and recommend process improvements; participate in ongoing training.

Requirements for Service Coordinator:

3 years of service coordination or related experience preferably in HVAC controls or electrical fields.
Strong organizational skills; able to manage multiple priorities and meet deadlines.
Clear professional communication skills verbal and written.
Dependable team player with a strong sense of accountability.
Proficient in Microsoft Office; ERP/CRM experience required (COINS a plus).
Detail-oriented with strong problem-solving and analytical skills.
Takes ownership of tasks and follows through to completion.
Eager to learn improve and adapt to changing systems or processes.

If you are interested in learning more about this role please submit your resume for immediate consideration!
Feel free to text Coordinator to for faster response.
INDH

Required Experience:

Manager

We are seeking a Service Coordinator for a direct hire opportunity with a leading Commercial HAVC company in Charlotte NCPay: $60-70k (depending on experience)Schedule: Mon Fri (7 am -3:30 pm)Benefits:Performance incentivesHealth dental and vision insuranceCompany paid Life Insurance and Long-Term ...

Performance incentives
Health dental and vision insurance
Company paid Life Insurance and Long-Term Disability
401(k) with company match
Paid time off and holidays

Respond promptly and professionally to client calls emails and messages.
Schedule and dispatch technicians throughout the day for service calls and repairs.
Move work orders through the ERP system ensuring accuracy and timely billing of completed work.
Track parts and materials to ensure technicians are schedule quickly upon receipt
Verify technician time and job completion daily in support of weekly invoicing and payroll.
Assist with accounts receivable/payable and follow up on outstanding balances as requested.
Maintain accurate client and service data in ERP and CRM systems.
Prepare and track service quotes while supporting seamless hand-off from sales-to-service.
Identify and recommend process improvements; participate in ongoing training.

Requirements for Service Coordinator:

3 years of service coordination or related experience preferably in HVAC controls or electrical fields.
Strong organizational skills; able to manage multiple priorities and meet deadlines.
Clear professional communication skills verbal and written.
Dependable team player with a strong sense of accountability.
Proficient in Microsoft Office; ERP/CRM experience required (COINS a plus).
Detail-oriented with strong problem-solving and analytical skills.
Takes ownership of tasks and follows through to completion.
Eager to learn improve and adapt to changing systems or processes.

If you are interested in learning more about this role please submit your resume for immediate consideration!
Feel free to text Coordinator to for faster response.
INDH

Required Experience:

Manager