IT Help Desk Technician
Share
Job Location:
Fayetteville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions.
Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for Find Jobs for Students.
University of Arkansas Fayetteville students will view open positions and apply within Workday by searching for Find Student Jobs at UAF.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
Support Services
Departments Website:
Summary of Job Duties:
The IT Help Desk Technician is responsible for providing assistance and support related to campus technologies including but not limited to computer systems hardware software and mobile devices. This position responds to requests runs diagnostics actively troubleshoots isolates problem(s) and determines and implements solution. If beyond scope recognizes when to escalate to next tier of support. Other duties as assigned.Primary responsibilities include:
Provide primary technical assistance and support for incoming requests and issues related to user accounts computer systems software and hardware
Ask questions to determine nature of problem
Respond to users seeking help either in person over the phone via email or chat
Install modify and repair computer software as needed
Walk users through problem-solving process
Follow up with users to ensure issue has been resolved
Develop training manuals document knowledgebase and train others
Run reports as requested to ensure continuous improvement
This is an in-person position.
Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
The formal education equivalent of an associates degree in computer science mathematics or a related field
At least one year of experience in computer support
OR
Completion of technical training in computer science data processing or a related field acquired from a vocational military or industrial setting
At least one year of experience in computer support
Preferred Qualifications:
Bachelors degree in computer science information technology or a related field
At least one year of experience in general help desk/computer tech support
Experience in Windows and Macintosh environments
Knowledge Skills & Abilities:
Familiarity/knowledge of various software devices and basic campus technologies
Customer service skills
Excellent communication skills
Ability to troubleshoot problems
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
YesRequired Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
