Help Desk Switchboard Operator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

POSITION SUMMARY:

Position Summary

The Help Desk / Switchboard Operator serves as the first point of contact for callers delivering professional timely and high-quality customer service. This role is responsible for managing a multi-line telephone system accurately routing calls handling sensitive inquiries with discretion and supporting daily help desk operations. The ideal candidate is customer-focused calm under pressure detail-oriented and adaptable in a fast-paced service-driven environment.

Key Responsibilities

• Provide high-quality customer service while fostering teamwork and collaboration.
• Answer and route incoming calls promptly (within three rings) using a multi-line phone system.
• Identify and direct callers to the appropriate departments or contacts.
• Exercise discretion and sound judgment when handling sensitive or high-pressure calls.
• Research inquiries when call routing information is unclear.
• Identify and report telephone system issues to appropriate personnel.
• Perform accurate data entry and administrative support tasks.
• Adapt to changing priorities and perform additional duties as assigned.

Qualifications

• 12 years of experience in a Help Desk Switchboard or customer service environment preferred.
• Strong telephone and customer service skills; experience with CAFM systems a plus.
• Proficiency with basic computer applications including spreadsheets.
• Excellent verbal and written communication skills; fluent in English.
• Strong organizational time-management and attention-to-detail skills.
• Ability to remain calm under pressure and handle confidential information appropriately.
• Professional demeanor strong work ethic and team-oriented mindset.
• Flexible self-motivated and resourceful with sound judgment and problem-solving skills.