Customer Service Agent, Entry Level Position, Professional LicenseDelinquent Tax (Finance Division)

Job Skills / Requirements

In addition to the $34965 yearly salary the following benefits are offered:

- Over $13000 paid Individual Employee Health Insurance premium yearly

-10 paid Holidays per year

- Excellent schedule that provides work life balance with nights and weekends off

- 26.95% of salary contributed by Employer to Employee Retirement

- Employer paid Life Insurance policy

- Short and Long term disability offered

- Accrual of Vacation sick and personal paid time off

- Up to $1200 per year tuition assistance for qualifying classes

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assist customers in processing various transactions

2. Reviews and verifies documents for accuracy and completeness

3. Operates a computer to retrieve and record data

4. Handles customer inquiries (in person and over the phone)

5. Collects payments made by cash check or credit card

6. Balances cash drawer and makes bank deposits

7. Trains new employees

8. Answers the phone and directs calls accordingly

9. Receives and processes mail

10. Corresponds with other agencies and organizations

11. Performs other duties as assigned by the manager

12. Processes paperwork regarding delinquent tax liens and the subsequent releases

13. Prepares forms

MINIMUM QUALIFICATIONS

2. Able to be bonded

3. Effective written and verbal communications skills

4. Able to operate office equipment including computer (PC & AS400) printer fax copier

Scanner calculator and multi-line phone

5. Able to calculate a tax bill and the timing of fees

6. Able to learn the laws regulations policies and procedures necessary to process Professional

License and/or Delinquent Tax transactions and able to understand and explain them to

customers

7. Ability to record and transfer data accurately in a timely manner

8. Ability to process monetary transactions accurately

9. Able to learn understand and process underage marriage license form

10. Able to learn and follow the laws of Kentucky Notaries

11. Ability to learn/process solicitor license peace officer license and other department license

12. Able to follow proper filing procedures

13. High school education or equivalent

14. Six months experience as a CSR or two years of related experience

15. Efficient using MS Office Word

PHYSICAL DEMANDS

The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending squatting and reaching with the ability to lift carry push or pull weights up to 25 pounds.

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays Short Term Disability Long Term Disability 401K/403b Plan Pension/Retirement Educational Assistance