CRM Programme Manager
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
CRM Programme Manager
We are looking for a CRM Programme Managerto join the Global Technology (GTech) Program Management Office on a 6/12 month Fixed Term Contract (FTC).
In this critical you will work directly with the Leadership Team to deliver high-impact CRM transformation programmes aligned to the GTech Strategy and broader business objectives.
Programme Managers will collaborate with all levels of the organisation and work directly with and provide oversight of third-party implementation partners and providers from within the Firms partner ecosystem. They will partner closely with business stakeholders to identify and manage cross-functional dependencies across sales marketing service data and technology teams.
They must be able to operate effectively in a dynamic and evolving environment adjusting delivery plans as required. The CRM Programme Manager will maintain strong working relationships with teammates business leaders and vendors and work effectively with management and staff at all levels to gather information and execute programmes successfully.
Roles and Responsibilities:
- Own end-to-end programme management for CRM initiatives including customer engagement sales service and marketing platforms (e.g. Salesforce Microsoft Dynamics or equivalent CRM solutions)
- Manage and lead Agile or hybrid delivery initiatives and be accountable for programme resources timeline budget scope and benefits realisation to deliver outcomes on time and within budget
- Collaborate with and as necessary resolve conflicts with third-party ecosystem partners supporting CRM solution design build and deployment
- Coordinate internal external client or third-party resources to achieve expected outcomes.
- Monitor progress analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
- Effectively challenge negotiate and influence colleagues to produce value-add solutions that drive progress and support the Firms culture and strategies
Skills and Qualifications:
- Bachelors degree or equivalent years of relevant professional experience
- Strong understanding of CRM implementation lifecycles including requirements definition configuration integration testing deployment and post-go-live adoption
- 710 years of successful programme or project management experience with a strong emphasis on CRM or customer-centric technology transformations ideally within a professional services or consulting environment
- Ability to effectively execute job duties in a collaborative manner and with sound judgement pragmatism and a bias toward results.
- Highly action-oriented with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.
- An engaging and approachable personality and a significant history of working successfully with all levels of staff from front-line through senior executive.
- Project Management Professional (PMP) Scrum Product Owner (CSPO) ScrumMaster (CSM) or similar project management certification.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Today, Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading organizations of independent audit, tax and advisory firms. These firms help dynamic organizations unlock their potential for growth by providing meaningful, forward-looki ... View more
