Trust & Safety Product Solutions Architect Payments Vice President
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
As a Product Manager in Trust & Safety you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Trust & Safety you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Lead technical solution design for Trust & Safety solutions across solutioning implementation and post-implementation.
- Define target and transitional architectures integration patterns and non-functional requirements for API and file-based client integrations.
- Support premier client onboarding to accelerate certification and time-to-ramp.
- Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues.
- Troubleshoot postgolive incidents; drive rootcause analysis and production readiness improvements.
- Partner with product to resolve defects and inform the product roadmap.
- Plan for scale with tech modeling expected volume and throughput to ensure capacity reliability and SLA adherence.
- Develop a product strategy and product vision that delivers value to customers
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Own maintain and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
- Build the framework and tracks the products key success metrics such as cost feature and functionality risk posture and reliability
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Proven experience delivering client-facing integrations for both API and file-based channels at enterprise scale.
- Strong troubleshooting skills with observability stacks; adept at root-cause analysis incident response and performance tuning.
- Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders.
- Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
- Good knowledge of traditional and emerging methods of payment (e.g. ACH Wire Disbursements Real Time Payments and Card).
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
Preferred qualifications capabilities and skills
- Demonstrated prior experience working in a highly matrixed complex organization
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
