Sr. Site Reliability Engineer

$110000 - $125000 / year Bonus

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business boost their productivity and efficiencies and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation technology partnerships and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create think and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver Colorado with offices across the U.S. Canada and India.

JOB DESCRIPTION

We are looking for a passionate technologist to assure the high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives.

Core Responsibilities:

Essential job functions included but are not limited to the following:

Build knowledge on how the applications works its underlying infrastructure architecture and data relationships.
Perform daily monitoring tasks.
Triage and address escalations from Customer Support and other Technology Operations teams.
Perform quality assurance tasks
Work with cross functional team of Customer Support Development Technology Operations and SRE teams to research and resolve critical issues.
Debug and correct application configurations codes database queries and data to restore services.
Collaborate with the development and product management teams for any solutions that required non-operational development engagement.
Provide review and execute ad hoc database changes.
Collaborate with other Technology Operations and development teams to ensure proactive monitoring high availability and performance of products to achieve the best customer experience.
Take ownership of root cause analysis to resolve problems permanently.
Automate solutions and support processes.
Create and maintain runbooks that outlined support procedures.
Collaborate with others to innovate and implement solutions to optimize product and team performance.
Communicate solutions effectively to technical and non-technical teams.
Comply with standard processes and security policies when implementing solutions.
Support production deployment and other projects as required.
Be on call as required to respond to emergency escalations.

Core Requirements:
BS degree in Computer Science Engineering or established professionals with relevant experience.
Basic scripting skills such as Python or other relevant languages preferred
Exposure to any Linux based platforms such as but not limited to CentOS Red Hat Enterprise Linux or Oracle Linux preferred
Understanding of relational databases specifically Oracle SQL Server and ability to write complex SQL queries.
Basic knowledge to navigate on AWS environment is preferred.
Candidate without Windows Linux or AWS experience must demonstrate a keen interest and self-motivated to pick up new technology.

Knowledge Skills and Abilities:
A fast learner.
A problem solver.
Ability to document procedures.
Able to meet deadlines.
Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
Able to comply with processes and procedures.
Able to maintain professional composure in any situations.
Flexible in working extended hours on occasions or as required.
Exposure in the insurance industry is desired but not mandatory.
Driven to improve personally and professionally
Operate best in a fast-paced flexible work environment with ability to work in a team.


Additional Requirements and Details:
High speed internet to accommodate working from home needs.
Occasional travel to our office location is required.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer etc.).
Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today were proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships and technology should make those relationships stronger. Thats why at Vertafore its our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level oftrustandsecuritythat insurance is all about.

Bias to Action: Were united by an innate drive to take action and make a difference in the technology and insurance spaces.

Win Together: We work together as one team showing empathy and respect along the way.

Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

Say It Do It: We honor every one of our commitments because integrity is important to us.

Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working addition this document does not create an employment contract implied or otherwise other than an at will relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.

We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.