Medical Receptionist (HI)Health Center

Why Planned ParenthoodWorking atPlanned Parenthood Great Northwest Hawaii Alaska Indiana Kentuckyis more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful healthcare services this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards and working to create a safe judgement-free space for anyone seeking Planned Parenthood our Medical Receptionist positionUnder the supervision and direction of the Health Center Manager provides support to patients and co-workers by performing with accuracy and timeliness a variety of clinical and administrative tasks in different areas of the health center. What you will be doing! As a Medical Receptionist at PPGNHAIK you will provide both administrative and patient facing to patient requests and coordinates services. Answers questions provides patient education and referrals. Provides excellent customer service to patients and co-workers. Assists with keeping appointments on time and optimizing the flow. Performs all front office responsibilities as required by the health patients by responding to requests and coordinating services from appropriate personnel or departments as and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into affiliate non-judgmental client-centered care and provides accurate information by answering questions and providing appropriate comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure all functions of patient check-in including income screening explanation of funding and payment options. Explains the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit. Keeps appointments on schedule through ongoing communication with the PCTL the clinician and the health center patient accounts by obtaining recording and updating personal and financial and collects patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated as a resource for other staff members supports and participates in ongoing learning and development of the staff team in the health center. Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA WISHA CLIA PPFA and affiliate policies and HIPAA compliance standards regarding patient privacy and confidentiality and follows all other compliance health center operations by following policies and procedures; reports needed and assists in resolution of health center flow in agency research projects as all front office responsibilities as required by the health center. Participates in health center efforts to achieve established goals for for completing training current certification and competencies as job knowledge by attending meetings and trainings as Office Responsibilities:Opens and closes the front office all forms and materials are stocked and ready for patient tasks in the front office including but not limited to checking patients in and out; selling supplies; answering phones; quoting fees; ordering and maintaining supplies; and a variety of clerical tasks including running reports and collecting necessary in the revenue cycle by maintaining patient accounts; obtaining recording and updating financial information at appropriate intervals; recording and collecting patient payments; and follows organizational guidelines to improve collections and minimize uncompensated with agency cash-handling procedures and completes accurate daily reconciliation of monies before posting a patient care in accordance with the needs of the health center as determined by the manager including but not limited to pregnancy options education medication abortion education and consent as well as other tasks as needed; complies with all applicable policies and procedures in the provision of these and completes new and required training in a timely manner and maintains current status on certifications and competencies as Qualifications:High school diploma or Qualifications:One to two years experience in a medical Range:$15.88 - $23.82 per hour depending on experience and qualifications. This range represents the minimum and maximum compensation we reasonably expect to offer for this role. Position Type: Full-TimeBenefits Eligibility:This position is eligible for PPGNHAIK benefits. As part of our total compensation we provide a comprehensive benefit plan including medical dental and vision insurance retirement paid time off short and long-term disability life insurance and Employee Assistance Program. For additional information about our benefits program please send an email to Other Information:All new hires are strongly recommended to have the COVID-19 vaccination including boosters. All new hires hired between September and April must present proof of receiving a current flu shot. What we expect from you adhere to our code of conduct policies procedures and you always demonstrate a high degree of you always support and model our customer service you value continuous learning and seek ongoing training and commitment to diversity:AtPPGNHAIK weve outlined our priorities and goals as we continue to cultivate and promote a diverse equitable & inclusive culture that champions dignity care and respect and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work Employment OpportunityPPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race color ethnicity national origin gender gender identity gender expression sexual orientation religion protected veteran status marital status age disability or any other status protected by applicable state or federal law.