Technical Service Support
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
This is whereyour work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
Job Description
Job Title: Technical Service Support
Reporting to: Business Operations Manager
Function: Technical Services
The Technical Service Support will work alongside the Remote Sales Representatives handling service contract related tasks supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team working in close collaboration with other business units and cross functional teams.
Essential Duties and Responsibilities:
Send quotes to customers for service contract renewals. Ensures repeat contract renewal by understanding customer buying decisions making process & patterns
Submit accurate weekly forecasts along with any other reporting requirements in conjunction with Baxters CRM
Refer on internal leads when appropriate to Remote Sales Representatives
Provides input on new markets new product introductions and existing products or supplies.
Promotes and establishes education of the companys products and/or services.
Manages and responds to customer concerns and problems.
Complete customer contract/supplier forms and certification requests
Support projects campaigns documentation and process improvement.
Closely collaborates BUs
Qualifications:
The role requires the ability to work independently to meet an individual KPIs as well as part of a wider team to support the overall Business Unit and Country quotas. Self-motivation a proactive attitude and excellent communication skills is key to being successful in the role.
Competencies:
Proven experience in service contract administration; preferably within a Corporate environment
Excellent interpersonal and customer relationship building skills required
Excellent time management multi-tasking and organisational skills required.
Fluency in local Market language
Strong negotiation skills & Ability to close deals with customers
Demonstrated ability to be proactive and take initiative to get things done.
Tenacity/Intensity and results orientation.
Strong customer focus.
Passion for Improving Business Performance and for Your Ongoing Professional Development
Optionally experience in the Medical Devices industry
A degree in science technology medical or business related subject or equivalent experience preferred
What are some of the benefits of working at Baxter
- Competitive total compensation package
- Professional development opportunities
- High importance placed on work life balance
#li-mt1
#IND-UKOPS
#IND-UKCOM
#LI-BAXGEN
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected ... View more
