Senior Manager, Animal Welfare

Summary:

Overview

Do youthrive in a fast-paced dynamic and complex environment Do you envision yourself implementing plans for effectiveanimal population management and driving innovative processes that ensure the provision of high-quality animal care and enrichment Do you have a passion for developing strong collaborative teams If so consider the role Senior Manager Animal Welfare(Sr. Manager)at the ASPCAs Adoption Center in New York City.

Who We Are

The ASPCA Adoption Center & Kitten Nursery provides intake holistic care including medical and behavioral support and outcomes for animals in New York City that need us most and is dedicated to helping animals by engaging community members directly in the work of caring for animals.

Our population consists of five groups of animals:

1) Animal victims of cruelty and neglect brought to us by the NYPD

2) Animals brought to us through our Community Engagement team

3) Underage kittens and other medically compromised stray animals

4) Animals surrendered by their owners and in need of adoption into new homes

5) Animals transferred in from shelter/rescue partners

The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations.

What Youll Do

Youllcloselypartner with theDirectorAnimalWelfareand other managersto positionthe ASPCA AdoptionCenter as a learning hubthat encourages public involvement as ambassadors for the ASPCAsmissionthrough volunteerism foster and part of a high-performingteam dedicated to the care of /-2000 at-risk petsperyear working collaboratively and effectively with internal and external stakeholders to further the ASPCAs ultimate goal: ensuring animals live fulfilling with your teamtominimize lengthof stay (LOS) using measurable outcomeswhile ensuringall animals in care receivetimelyassessment services and interventions throughout their stay.

To succeed in this role theSr. Managerwill be a strong manager teachersupervisorand coach. The Sr. Manager will be dedicated to motivating developing and leading a large team of Integrated Care Assistants in demanding and physical Sr. Managerwill champion canine and feline populations equally and enthusiastically and be fluent in all aspects of their well-being including housing enrichmentanimalbody language and recognizing andmitigatingindicators of stress and also hinges on the Sr. Managers collaboration with other Adoption Center teams with a special focus on partnering with medical and behavior subject matter experts to balance the social and psychological needs of animals with best practices in herd health and shelter medicine ensuring an enriched and healthy shelter environment is maintained at all times.

• The Senior Manager reports directly to the Director Animal Welfare and holds supervisory oversight responsibility for a full team of 20 staff in tandem with their co-manager. The Sr. Manager has direct reporting accountability for 10 team members.

Where and When Youll Work

• This position is an on-site role and reports to the ASPCA Adoption Center location located in New York NY.
• The schedule for this role will be a 5 consecutive-day workweek with one weekend day required. Periodic schedule flexibility to accommodate team and departmental needs can be expected.

Compensation

Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $72000-$77000 annually.

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If you are interested in joining our team but do not see a position listed that fits your experience or interests pleasevisit our website to join our Talent Communityand stay connected to future opportunities with the ASPCA.

Benefits

At the ASPCA youdonthave to choose between your passion and making a living. Our comprehensive benefits package helps you live a rewarding life at work and at home. Our benefits include but are not limited to:

• Affordable health coverage including medical employer-paid dental and optional vision coverage.

• Flexible time offthat includes vacation time paid personal time sick time bereavement time paid parental leave and 10 company paid holidays thatallowsyou even more flexibility toobservethe days that mean the most to you.

• Competitive financial incentives and retirement savingsincluding a 401(k) plan with generous employer contributions we match dollar-for-dollar up to 4% and provide anadditional4% contribution toward your future each year.

• Robust professional development opportunitiesincluding classes on-the-job training coaching and mentorship with industry-leading peers internal mobility opportunities to support in the field and so much more.

Responsibilities:

Responsibilities

Responsibility buckets are listed in general order of importance. They include but are not limited to:

People Management (50%)

• With Director Animal Welfare nurture a culture of learning at the Adoption Center including ensuring a respectful and welcoming environment active participation in goal setting and monitoring clear expectations and regular practice of feedback and after-actions

• Lead the recruitment process for hiring Integrated Care Assistants and ensure comprehensive and effective onboarding processes are followed.

• Plan and lead routine developmental meetings for Lead ICAs

• Provide regulartimelyand direct feedback via regular one-on-one check ins and quarterly feedback sessions with direct reports

• Provide training supervision modeling feedback and ongoing guidance forthe full Animal Welfare team

• Provide the ICA team direct timely and transparent communication about animals pathways through care and prioritize support for staff in understanding humane euthanasia outcomes may ultimately be appropriate for some animals.

• Be a consistent and visible presence on the floortoobserve the workflow and needs of the team identify developmental opportunitiesand offer in-the-moment coaching

• Maintain adequate staffing levels at all times; assign and/or re-assignappropriate responsibilities as well as direct workflowin order tomaximize productivity andmaintaincoverage

• Guide the team in training supervising coaching and the provision of developmental and appreciative feedback to volunteers in their deep support of Animal Welfare functions

• Serve as a champion in times of change and work withthe Directorinidentifyingways to improve welfare operations and ensure the success ofthe Animal Welfare team

• Maintain understanding of the terms of the collective bargaining unit

• Rotate coverage of weekend evening holiday and event coverage with other Adoption Center managers

Animal Welfare Oversight and Operations (50%)

• In partnership with Director Animal Welfare ensuretheAdoptionCenter operates with the Five Freedoms (freedom from hunger and thirst; from discomfort; from pain injury or disease; from fear and distress; and to express normal behavior) and the Association of Shelter Veterinarians Guidelines for Standards of Care in Animal Shelters as guiding principles for animal care

• Oversee andparticipatein the daily work of the Integrated Care Assistants answer questions maketimelyoperational and staffing adjustments receive feedback and ensure deep understanding of and compliance with Adoption Center operations

• Lead daily Medical Behavior and Sheltering Rounds (MBS Rounds) ensuring all teams are focused on moving animals through the Adoption Center efficiently

• Oversee space allocation for Adoption Center animals including forecasting todeterminecapacity for care and guide intake decisions

• In partnership with the Director Animal Welfare design and implement improved systems tools and/or operations to manage animal flow and other animal welfare processes

• Manage Animal Welfare administrative processes including but not limited to inventory supply ordering payroll and scheduling

• Partner with Behavior leadership toidentifyopportunities for enrichment; ensure that daily feline and canine enrichment programs are implemented and maintained

• Implementand maintain updates to written materials (protocols information sheets data sheets etc.)and ensure their consistent use by staff and volunteers

• Ensure robust training and protocols are in place to maintain personnel and animal safety

• Act as Animal Welfare representative in departmental meetings as directed

• Lead or consult on Animal Welfare-related projects and protocols as directed

• Collaborate and plan cross-departmentally to ensure efficient intake of both criminal and non-criminal large-scale animal cases

• Partner with other Senior Managers to ensure consistent Adoption Center operations and the provision of the highest standards of animal and client care

• Play an integral role ontheAdoptionCenters response team toimplement and enhance an effective emergency mobilization plan ( and large-scale animal intakes) including overnight management presence as needed

• Deploy with Community Engagement Community Medicine Relocation or National Field & Response (NFR) Team twice per year

• Other duties as assigned by supervisor

Qualifications:

• Demonstrates exceptional leadership skills in managing a team and prioritizing their development

• Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges

• Ability to providetraining supervision modeling coaching and ongoing guidance for direct reports

• Proven history of building andmaintainingpositive and productive relationships with internal and external stakeholders

• Knowledge of animal behavior and animal welfare; readily able to work closely with animals who are behaviorally and/or medically compromised;and tounderstand and participatein euthanasia decisions as appropriate and support staff in understanding these outcomes.

• Demonstrates care and concern for the safety and well-being of selfanimalsand others especially during stressful situations

• Ability to thrive in a fast-paced potentially stressful environment; must be flexible and adaptable to frequent changes to plans/protocols

• Excellent written and oral communication skills

• Excellent low stress handling skills with felines and canines preferred

• Fluent inPetPointor other animal management software with an affinity for learningnew technologyquickly

• Available to work a flexible schedule when needed including days evenings weekends and holidays

• Ability to exemplify ASPCAs core values and behavioral competencies

Education and Work Experience

• High school degree required or equivalent work experience

• 5 years people management experience required preferably in a veterinary practice or animal shelter

• Fear Free Shelter certified or required completion within60 daysof hire

• Experience managing union staff strongly preferred

• Experience managing operations and logistics preferred

• 3 years in animal behavior and/or animal welfare field strongly preferred

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