ATM Operations Specialist

• Application Deadline: Jan. 31 2026
• Vienna
• Hybrid
• Hourly salary: $40

Job Description

Working Conditions:
Support 24/7/365 Essential Business Unit Hybrid Team
Work Hours: Day Shift Mon Fri; 7:30 AM 4:00 PM
May required - After hours Weekends and Holiday support
Hybrid: 3-day onsite requirement
Basic Purpose:
Serve as the Operational Subject Matter Expert (SME) for ATM Operations delivering moderately complex support influence the strategic and operational direction of the ATM fleet lifecycle. Ensure departmental objectives are consistently met in areas such as operational stability efficiency change control performance management security and fraud mitigation and system integrity. Provide strategic input into ATM analysis design and process improvement initiatives to drive operational excellence and continuous improvement.
Responsibilities:
Act as the primary operational expert for ATM Services supporting day-to-day operations projects and long-term strategic goals.
Serve as a key collaborator across departments ensuring alignment with enterprise goals and operational excellence
Lead the proactive monitoring and management of incidents alerts and system faults across ATM operations.
Ensure timely detection escalation and resolution of issues to maintain ATM service availability and performance.
Oversee and coordinate recovery operations in the event of operational failure
Support and implement process improvements or re-engineering Moderately Complex/Varied
Coordinate document and evaluate unit acceptance testing Assist in Leading
Support incident resolution and root cause analysis to identify and resolve technical problems outages and service issues impacting ATM availability Moderate Analysis
Coordinate integration of solutions with existing applications; assist with identifying and resolving potential conflicts to ensure compatibility Moderate Scope
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
Perform research and assist with deployment for new and modified systems Moderately Complex
Ensure departmental objectives are met in the areas of: Operational stability and efficiency Change control and performance management Security and fraud mitigation System integrity and compliance
Provide expert input into ATM analysis design and process improvement efforts
Collaborate with cross-functional teams to identify and implement operational enhancements
Contribute documentation and knowledge sharing to support operational continuity
Build relationships with leadership internal business units key stakeholders and vendors
Assist with creating clear concise and effective tools for managing ATM availability
Perform other duties as assigned. d.
Qualifications:
Prior Management/Leadership experience - exercising initiative using good judgment to make sound decisions
Advanced operational expertise and leadership in driving performance stability and innovation across ATM services
Extensive working knowledge and/or experience of ATM Service and Lifecycle management or related operational leadership roles.
Ability to analyze complex operational issues and recommend effective solutions
Proven ability to lead complex operational initiatives and cross-functional projects
Excellent verbal written communication and collaboration skills stakeholder engagement and leadership presence
Experience in project leadership and execution technology processes cross functional teams
Effective skill presenting findings conclusions alternative solutions and information clearly and concisely
Effective organizational planning and time management skills
Experience in working with all levels of staff management stakeholders external vendors and contractors
Extensive experience leading the monitoring and management of incidents alerts and system faults across ATM operations.
Demonstrate ability to oversee complex monitoring environments ensuring rapid detection escalation and resolution of operational issues.
Skilled in implementing proactive monitoring strategies and leveraging data to drive performance improvements reduce downtime and enhance service reliability across the ATM fleet.

Desired Qualifications and Education Requirements:
Bachelors degree in business management or information Technology
Minimum 2-yrs experience managing operational or technical teams
Working knowledge of banking/financial industry standards and practices
Extensive knowledge or experience leading ATM Operations or Essential 24/7/365 Team
Knowledge of Navy Federals products services programs policies and procedures