Supervisor, Patient Relations
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.
About the role
We are seeking a highly motivated compassionate and experienced Patient Relations Supervisor to lead our patient relations team and ensure an exceptional patient experience across our organization. This role is responsible for overseeing patient inquiries concerns and complaints while fostering.
The ideal candidate is a proactive leader with excellent communication skills strong knowledge of medical terminology and a passion for patient advocacy and service excellence.
Responsibilities
- Supervise and support the patient relations team to ensure timely professional and compassionate handling of patient inquiries and concerns
- Serve as an escalation point for complex patient complaints and ensure effective resolution
- Coordinate with clinical administrative and support departments to promote seamless patient experiences
- Monitor patient satisfaction trends and recommend process improvements
- Ensure accurate and confidential maintenance of patient records and documentation
- Provide guidance and support to medical staff regarding patient relations matters
- Train coach and evaluate team members to maintain high service standards
- Utilize CRM systems to track patient interactions outcomes and follow-ups
- Promote a culture of empathy professionalism and accountability within the team
Requirements
- Preferred - Bachelors degree in Healthcare Administration or a related field
- Proven experience in patient relations customer service or healthcare support roles
- Prior supervisory or leadership experience preferred
- Strong knowledge of medical terminology and healthcare procedures
- Proficiency in CRM software and patient management systems
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- High attention to detail and accuracy in documentation
- Ability to work collaboratively in a team-oriented environment
- Demonstrated empathy compassion and commitment to patient-centered care
Benefits
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Short Term & Long Term Disability
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
LifeMD is an emerging leader in technology-driven healthcare. We're applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to delive ... View more
