IT Support Technician
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Job Location:
Purchase, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a fulltime IT Support Specialist to join our Information Technology team. This individual will serve as the first point of contact for all IT-related issues across a hybrid corporate environment. The role requires strong technical troubleshooting abilities excellent communication skills and a solid understanding of endpoint identity networking and security fundamentals.
The IT Support Specialist will ensure efficient day-to-day operations by resolving hardware software and network related issues supporting endpoint deployments maintaining documentation and assisting with IT projects. This position requires 3 days per week onsite and occasional travel to additional office or field locations.
Your are:
- An excellent communicator and customer focused professional who can translate technical issues into clear supportive user-friendly guidance - even in stressful situations.
- Curious energized by technology and eager to learn continuously expand your skills with modern tools systems and best practices.
- Initiative-taking detail-oriented and adaptable able to troubleshoot independently document accurately collaborate effectively and thrive in a fast-paced evolving environment.
Core Responsibilities
- Provide timely resolution of Level 1 and Level 2 incidents related to hardware software network connectivity user access and security configuration.
- Triage incidents document troubleshooting steps and escalate complex issues to senior staff when needed.
- First level diagnostics of network related including: Wi-Fi authentication failures captive portal issues DNS/DHCP symptoms basic router and switch troubleshooting and VPN client logs.
- Manage user and permission administration across Azure AD and Microsoft 365 including user lifecycle (create/disable accounts group memberships DLs mailbox setup) troubleshooting signing and Conditional Access issues.
- Manage unified communications and AV systems including Teams Phone and ensure conference room/Teams Rooms readiness by maintaining peripherals HDMI/BYOD functionality firmware updates and room booking integrations.
- Enforce device security baselines OS/third party patching and endpoint protection/EDR health.
- Generate weekly operational reports (ticket volumes SLA attainment top categories mean time to resolution endpoint compliance %).
- Create and maintain internal IT documentation knowledge-based articles SOPs and troubleshooting guides.
- Join rotating on call for priority incidents outside business hours; provide remote support to traveling/off site users with clear comms and workarounds.
Required Qualifications
- Bachelors in IT/CS (or related) and 35 years in enterprise IT support.
- Handson proficiency with Windows 10/11 and macOS administration; strong M365 user support.
- Practical experience with Intune/Endpoint Manager (device compliance configuration profiles app deployment) and Autopilot provisioning.
- Working knowledge of Azure AD / AD DS MFA Conditional Access and M365 licensing.
- Network fundamentals: TCP/IP DNS DHCP client VPNs; ability to diagnose endpoint connectivity.
- Scripting exposure (PowerShell) for bulk/admin tasks; comfort with log analysis (Event Viewer Console).
- Clear empathetic communication; customer service mindset; ability to manage multiple priorities.
Preferred Qualifications
- Certifications (any of): CompTIA A / Network / Security Microsoft MD102 MS900 AZ104 (helpful).
- Experience with endpoint EDR/XDR (e.g. Defender for Endpoint) and compliance reporting.
- Familiarity with Teams Phone administration/user support and conference room/Teams Rooms setups (IVR call queues device policies).
- Experience contributing to policy aligned onboarding/offboarding workflows security and license audits documentation management and 2FA usage.
Work Conditions
- Hybrid work: 3 days onsite per week; occasional travel to satellite offices/sites.
- Ability to lift/carry 3040 lbs. for equipment work; after hours of work during maintenance or incidents when needed.
$55000 - $65000 a year
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Catalyze is the leading renewable energy developer for efficient, revenue-generating, clean energy in commercial and industrial real estate.
