IT Systems Technician (Temporary)

Torrance, CA - USA

Hourly Salary: $ 28 - 33

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Intellisense Systems Inc.is a privately held company with a proven track record of developing and deploying innovative products that successfully operate in the most extreme environments.We are a fast-growing Southern California technology innovator that solves tough mission-critical challenges for our customers in the aerospace defense and commercial markets.We design develop and manufacture advanced products for ground maritime and airborne applications.

The Systems Technician must be reliable a team player and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and remote users. The Systems Technician will handle the day-to-day maintenance of our existing systems equipment and devices follow instructions by
senior team members and must have experience troubleshooting Windows 11 Office 365 Microsoft Active Directory and general computer hardware issues. General knowledge of Windows servers and wired and wireless networking is a plus.

To succeed in this role the Systems Technician must be able to adjust priorities quickly multitask organize and quickly leverage available resources to resolve issues.

This is a Temporary role with the potential to convert to a direct hire after 4-5 months.

Responsibilities:

Be able to provide white glove IT assistance for equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes preferably before starting new tickets.
Follow-up on tickets in a timely manner communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed.
Troubleshoot general computer hardware and software issues.
Troubleshoot Windows 11 Office 365 printer VoIP phone and general network issues
Troubleshoot general connectivity wired wireless and VPN issues
Set up new user active directory accounts email and phone
Set up new laptop and desktop stations as well as perform maintenance on existing equipment
Perform Windows and application updates
Perform server and network maintenance tasks
Maintain IT assets maintain inventory and perform regular audits
Train users on our technologies and provide technical expertise
Create new or update existing technical documentation and notes
Follow established documentation procedures and policies
Job responsibilities within our organization are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time.

Requirements:

Must hold an active CompTIA Security or MCSA (or equivalent) certification
3-6 years support experience
3-6 years Windows 11 Office 365 Active Directory VoIP experience
Good knowledge of computer hardware. Ability to assemble a computer is a plus
Microsoft Windows or cybersecurity certificate a plus
Basic knowledge of M365/Entra ID and Active Directory administration
Proficient in administering and supporting SharePoint environments
Good knowledge of networking concepts (VLAN segmentation DNS IP address)
Team player proactive organized reliable and self-motivated
Always looking to optimize and automate
Demonstrates a strong security-first mindset in daily operations
Available for planned support and emergencies outside normal business hours
US Citizenship is required.

What You Could Expect:

The freedom to take risks to innovate and to be rewarded
Partner with trusting leadership that approaches tasks and requests with urgency
Deliver products that are continually recognized as industry disruptors

Pay Range:

$28.50-$33.00/hour
However base salary for this position will vary based on your skills qualifications and experience.

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please contact us by phone at or by email at emailprotected

Unless otherwise stated in the requirements section of an individual job listing our positions require U.S. Citizenship U.S. Permanent Residency or other status as a U.S. Person as defined by 8 USC 1324b(a)(3). Intellisense Systems Inc is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color religion national origin age disability veteran status genetic data or other legally protected status.

JT 26002-A

Required Experience:

Manager

Intellisense Systems Inc.is a privately held company with a proven track record of developing and deploying innovative products that successfully operate in the most extreme environments.We are a fast-growing Southern California technology innovator that solves tough mission-critical challenges for ...

Be able to provide white glove IT assistance for equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes preferably before starting new tickets.
Follow-up on tickets in a timely manner communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed.
Troubleshoot general computer hardware and software issues.
Troubleshoot Windows 11 Office 365 printer VoIP phone and general network issues
Troubleshoot general connectivity wired wireless and VPN issues
Set up new user active directory accounts email and phone
Set up new laptop and desktop stations as well as perform maintenance on existing equipment
Perform Windows and application updates
Perform server and network maintenance tasks
Maintain IT assets maintain inventory and perform regular audits
Train users on our technologies and provide technical expertise
Create new or update existing technical documentation and notes
Follow established documentation procedures and policies
Job responsibilities within our organization are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time.

Requirements:

Must hold an active CompTIA Security or MCSA (or equivalent) certification
3-6 years support experience
3-6 years Windows 11 Office 365 Active Directory VoIP experience
Good knowledge of computer hardware. Ability to assemble a computer is a plus
Microsoft Windows or cybersecurity certificate a plus
Basic knowledge of M365/Entra ID and Active Directory administration
Proficient in administering and supporting SharePoint environments
Good knowledge of networking concepts (VLAN segmentation DNS IP address)
Team player proactive organized reliable and self-motivated
Always looking to optimize and automate
Demonstrates a strong security-first mindset in daily operations
Available for planned support and emergencies outside normal business hours
US Citizenship is required.

What You Could Expect:

The freedom to take risks to innovate and to be rewarded
Partner with trusting leadership that approaches tasks and requests with urgency
Deliver products that are continually recognized as industry disruptors