Customer Growth Intelligence Consultant
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Job Location:
San Mateo, CA - USA
Hourly Salary:
$ 57 - 83
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Backblaze
Backblaze is the object storage leader in the open cloud movement fueling customer success with cloud storage built purposefully to unlock budgets unburden administrators and unleash innovators. Together with our partners were helping customers break free from the restrictive overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007 we scaled the business with less than $3 million in outside funding until 2021 when we did a traditional IPO on the Nasdaq stock exchange. Today Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K customers in 175 countries including businesses developers IT professionals and individuals.
But while there is a lot to celebrate in our past there is almost as much opportunity ahead of us. We are seeking a Customer Growth Intelligence Consultantto join our growing team!
About The Role:
Backblaze is engaging a Customer Growth Intelligence Consultant for a focused 1012 week engagement to design and operationalize the data signals and programs needed to identify which customers are ready for expansion and how to act on it at scale.
This is a build-and-enable role not a steady-state operations position. You will work hands-on across data sources systems and workflows to create durable insights automation and reporting that powers post-sales growth across Customer Success Support Sales and Marketing.
Success in this role means that by the end of the engagement; Backblaze has clear expansion signals scalable digital motions automated insights and role-based routing that internal teams can own long-term.
What Youll Do:
Customer Signals & Expansion Intelligence
- Design and launch a Weekly Customer Signal Digest combining:
- Product usage trends
- Intent data (e.g. G2 ZoomInfo)
- Support signals (Zendesk)
- Role-based recipient target alignment
- Commercial activity (Salesforce Gong)
- Define clear ready for expansion indicators based on usage growth intent strength engagement patterns and support signals.
- Create tiered customer segmentation blending usage intent account profile and lifecycle stage.
Data Integration & Analytics Foundation
- Pull normalize and analyze data from:
- Product usage systems
- Salesforce (accounts opportunities renewals)
- Zendesk (ticket volume sentiment severity)
- Gong (commercial and relationship signals)
- Tableau or BI tools
- Build a usage forecasting model to project customer growth consumption patterns and expansion potential.
- Ensure insights are explainable scalable and operationally useful.
Dashboards & Executive Visibility
- Create or enhance dashboards that surface:
- Expansion-ready accounts
- Growth vs. risk signals
- Usage acceleration or saturation trends
- Segment-level opportunity insights
- Design reporting for multiple audiences including CS leadership CSMs growth roles and executives.
- Ensure outputs are actionable and usable for executive reporting CSM prep sales handoffs and customer-facing discussions.
Digital & Scaled Growth Programs
- Design and automate digital expansion programs in partnership with Marketing and Customer Success including:
- Trigger-based outreach
- Usage-driven campaigns
- Intent-based plays
- Build automated routing logic to direct expansion signals to the appropriate role including:
- High-touch CSMs
- Pooled or digital CS roles
- Technical or support-led motions
Customer Summaries & Enablement
- Build automated QBR-style customer summaries at scale that combine:
- Usage insights
- Support history
- Relationship and engagement signals
- Expansion indicators
- Ensure summaries are easy to consume and reusable across internal and customer-facing workflows.
- Deliver clear documentation and handoff materials to enable long-term ownership by internal teams.
The Right Fit:
- 610 years in Customer Success Analytics Revenue Analytics or Growth Intelligence roles
- Strong experience working across post-sales data (usage support intent CRM)
- Hands-on Salesforce experience including workflows and routing logic
- Experience building forecasting models and customer segmentation frameworks
- Familiarity with tools such as Zendesk Gong ZoomInfo G2 Tableau or similar
- Strong analytical skills with the ability to translate complex data into actionable insights
- Comfortable operating independently in a fast-moving ambiguous environment
- Highly execution-oriented you build test and ship
- Systems thinker who connects data signals and actions
- Pragmatic and outcome-focused
- Strong cross-functional collaborator
- Disciplined about documentation and clean handoffs
To provide greater transparency to candidates we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function level and country location benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors including candidate location skills depth of work experience and relevant licenses/credentials and may vary from the amounts listed below.
The pay range for this contractor position is $57 - $83 per hour.
At Backblaze we value being fair and good to our customers partners and employees. Thats why diversity equity and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race ethnicity nationality gender sexual orientation age religion socio-economic status ability veteran status and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing.We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application please view ourBackblaze Employee Privacy Notice.
Required Experience:
Contract
Key Skills
- Business Intelligence
- Computer Science
- Business Process
- Business Partners
- SQL
- Dashboard
- Business Analysis
- Tableau
- Data Management
- ETL
- Project Management
- Business Units
- Data Warehouse
- Data Analysis
- Analytics
About Company
Backblaze is a pioneer in robust, scalable low cost cloud backup and storage services. Enterprise hot storage, low cost backup and archive, and more.
