Part-Time Academic Resource Center Assistant I

JOB TITLE: ARC Assistant I

DEPARTMENT: Academic Resource Center

SALARY RANGE: $15.00 PER HOUR

IMMEDIATE SUPERVISOR: Administrative Assistant ARC

SCHEDULE DETAILS: Part-time (not to exceed 19.5 hours per week)

LOCATION: Springfield Campus Parson Student Union

Position Summary

The ARC Assistant I welcomes students and other guests to the Academic Resource Center. They are the first and last impression visitors get of tutoring and library services on the Springfield Campus. A successful candidate needs to be welcoming organized knowledgeable and professional.

Essential Job Duties

• Provide a friendly and respectful welcome to all visitors.
• Check students in and out of scheduled and drop-in appointments with ARC support teams.
• Help manage and track tutoring appointments.
• Answer the ARC phone as needed and provide referrals and directions to campus resources.
• Help manage tutoring email accounts and provide basic assistance with computers and printers.
• Facilitate online tutoring in Zoom.
• Check in/out ARC materials and answer simple queries about materials and resources in the ARC.
• Maintain general cleanliness of the ARC as assigned.
• Communicate in a professional and timely manner with other staff.
• Seeks assistance from staff whenever they have any uncertainty about responding to a visitors need or question.
• Follow all college policies and ARC expectations maintaining confidentiality and respect for all users.
• Other duties as assigned.
  
  

Required Knowledge Skills & Abilities

• High school diploma or equivalent
• Basic computer skills
• Interpersonal skills
• Punctual and professional
• Ability to appropriately handle confidential information
• Ability to prioritize several tasks within a shift
• Ability to work well with others
• Ability to communicate clearly and professionally
• Adaptable

Preferred Knowledge Skills & Abilities

• Experience working in a fast-paced office environment
• Experience in customer service

The College:

Ozarks Technical Community Colleges primary mission is to provide accessible high quality affordable technical and general education that is responsive to the educational needs of the community and its diverse constituencies.

Ozarks Technical Community College prohibits discrimination and harassment and provides equal opportunities in its admissions educational programs activities and employment regardless of race color religion gender national origin age marital status sexual orientation political affiliation veteran status and disabilities that include HIV and AIDS and medical conditions. Bona fide occupational qualifications will be allowed in those instances where age gender or physical requirements apply to the appropriate and efficient administration of the position.

OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY INTERPRET OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES INCLUDING ESSENTIAL DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS AT-WILL. THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.