Senior Manager

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager/ Senior Manager Business Banking & Agri Operations
Role Overview
This role is ideal for a customer-centric operations leader with strong expertise in Business Banking and Agri Lending Operations.
As a Senior Team Leader you will lead a team of business banking analysts SMEs & Team Leaders manage end-to-end service delivery and partner closely with Genpacts Customer Experience Management teams and global banking clients to improve customer journeys and operational outcomes.
The ideal candidate will bring deep domain expertise in Lending Operations a strong people leadership & customer first mindset and the ability to challenge the status quo through innovation automation and continuous improvement.

Responsibilities
As part of the Business Banking Services team you will oversee end-to-end Business Banking Operations ensuring consistent excellence across all service levels. You will be accountable for meeting deadlines and performance targets while promoting a strong positive image of the company with clients and stakeholders.
Key responsibilities include:
Own end-to-end client operations for Business Banking loan activities with full accountability for delivery outcomes risk management and client satisfaction.
Serve as the primary domain authority and escalation point for Business Banking lending operations providing strategic guidance to clients internal stakeholders and delivery teams.
Anticipate operational compliance and delivery risks through forward-looking analysis and lead corrective and preventive actions to ensure uninterrupted stable operations.
Drive profitability and margin improvement through strategic capacity planning productivity optimization automation enablement and disciplined cost management.
Establish and sustain noiseless zero-surprise operations by strengthening governance control frameworks performance reviews and continuous improvement programs.
Lead and govern transitions expansions and transformations in partnership with transition and transformation teams ensuring speed-to-stability and scalable operating models.
Influence and steer cross-functional forums on process standardization system enhancements controls and technology adoption to improve efficiency data integrity and reporting accuracy.
Champion innovation by challenging existing operating models sponsoring new ways of working and embedding best practices that enhance operational excellence and client experience.
Build and sustain strong executive-level client relationships through proactive engagement transparent communication and consistent delivery excellence.
Provide strong people leadership by developing leadership bench strength mentoring managers and team leads driving succession planning and fostering a high-performance culture.
Ensure enterprise-level adherence to SLAs regulatory requirements audit standards and data security policies with clear ownership of risk and compliance outcomes.
Partner with senior leadership to define and drive strategic MIS governance dashboards and analytics frameworks that enable informed decision-making and long-term planning.

Qualifications we seek in you
Minimum qualifications
University Graduate (B. Com or equivalent); Postgraduate qualification preferred
Good communication and interpersonal skills; ability to work in a client-driven environment
Relevant years of experience in Banking Lending domain preferably in a Banking BPO environment
Strong understanding of the end-to-end business banking loan lifecycle including origination booking servicing and closure
Excellent communication and stakeholder management skills with prior exposure to direct client interactions and escalations
Demonstrated ability to run operations seamlessly maintain client confidence and ensure consistent service delivery
Experience in using MIS tools and technologies (Excel Power BI SQL or equivalent) to monitor performance and operational efficiency

Preferred qualifications
Business Banking experience
Experience in handling medium to large teams (3040 FTEs & 5 Team Leads) in a BPO or Banking operations setup
Strong leadership motivation and people engagement skills able to build and sustain strong team morale and drive high performance
Proven track record of driving operational excellence through process improvement automation and data-led decision-making
Expertise in execution solution identification process mapping and process documentation
Demonstrated ability to challenge traditional processes foster innovation and introduce modern technology-driven solutions
Strong capability to manage and enhance client relationships ensuring operational continuity satisfaction and long-term engagement
Ability to manage multiple deliverables ensuring timeliness accuracy and alignment with strategic business goals
Must be able to work on a flexible schedule (including weekend shift)

Key Attributes for Success:
Analytical mindset with strong problem-solving orientation.
High degree of ownership and accountability.
Strong collaboration and influencing skills across teams and geographies.
Customer-centric mindset with focus on delivering value.
Commitment to maintaining operational stability transparency and excellence

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.