CTL-Quick Commerce Last Mile

Job Title
Channel Team Lead (Quick Commerce)
A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores focusing on performance metrics team coordination and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores conducting audits and driving operational excellence in a fast-paced environment. The position requires hands-on leadership data-driven decision-making and collaboration with DSPs (Delivery Service Partners) AMs (Area Managers) and other stakeholders.
Key Responsibilities
Track and deep-dive into store performance metrics at D-1 cadence reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy and taking precautionary corrective actions for defaulter stores with DSP POCs.
Conduct deep dives on D-1 defaulters including Gemba walks Apollo UTR audits and 3 DA ride-alongs for targeted stores to improve Transit Time Service BTO and P0/P1 priorities.
Manage new QC store launches by discussing plans with AMs/City Leads handle store closures due to contingencies and process site requests for consumables or parking.
Ensure 5S compliance DA attendance via StaffPay payments structure for aggregators/DSPs and PDR reports/concessions on BTO orders.
For 1P stores: Drive on-ground process adoption through training and DA shadowing resolve tech issues conduct team huddles every 3 hours weekly connects with stakeholders (Flex CO Product) and pre-launch setups like Dispatcher/Cortex access Dolphin configuration and QR code migration.
Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements.
Required Qualifications
3-6 years in quick commerce supply chain or last-mile delivery operations preferably with Amazon or similar.
Proven experience in store operations team leadership metric tracking (e.g. BTO Transit Time) and process audits like 5S/Gemba.
Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay Apollo Cortex.
Preferred Skills
Ability to manage shifts conduct ride-alongs and coach DAs/coordinators for SOP adherence and productivity.
Knowledge of 1P/3P models contingency management and cross-functional collaboration in quick commerce.
Excellent communication for huddles stakeholder connects and national calls.



Key job responsibilities
Job Title
Channel Team Lead (Quick Commerce)
A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores focusing on performance metrics team coordination and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores conducting audits and driving operational excellence in a fast-paced environment. The position requires hands-on leadership data-driven decision-making and collaboration with DSPs (Delivery Service Partners) AMs (Area Managers) and other stakeholders.
Key Responsibilities
Track and deep-dive into store performance metrics at D-1 cadence reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy and taking precautionary corrective actions for defaulter stores with DSP POCs.
Conduct deep dives on D-1 defaulters including Gemba walks Apollo UTR audits and 3 DA ride-alongs for targeted stores to improve Transit Time Service BTO and P0/P1 priorities.
Manage new QC store launches by discussing plans with AMs/City Leads handle store closures due to contingencies and process site requests for consumables or parking.
Ensure 5S compliance DA attendance via StaffPay payments structure for aggregators/DSPs and PDR reports/concessions on BTO orders.
For 1P stores: Drive on-ground process adoption through training and DA shadowing resolve tech issues conduct team huddles every 3 hours weekly connects with stakeholders (Flex CO Product) and pre-launch setups like Dispatcher/Cortex access Dolphin configuration and QR code migration.
Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements.
Required Qualifications
3-6 years in quick commerce supply chain or last-mile delivery operations preferably with Amazon or similar.
Proven experience in store operations team leadership metric tracking (e.g. BTO Transit Time) and process audits like 5S/Gemba.
Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay Apollo Cortex.
Preferred Skills
Ability to manage shifts conduct ride-alongs and coach DAs/coordinators for SOP adherence and productivity.
Knowledge of 1P/3P models contingency management and cross-functional collaboration in quick commerce.
Excellent communication for huddles stakeholder connects and national calls.



- 1 years of sales experience
- Bachelors degree

- Bachelors degree in business administration finance economics computer science data science engineering or other related field

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