Were looking for an Event Claims Advisor to join our team and play a key role in managing disaster and event-related claims. This is an opportunity to make a real difference during challenging times by delivering fair outcomes strong technical advice and an exceptional customer experience while supporting our Claims Consultants and contributing to continuous improvement across the claims function.

What youll do

• Manage disaster and event claims end to end - ensuring timely fair and high-quality outcomes for customers
• Deliver on the Suncorp NZ Disaster and Event Response Plan by supporting effective triage prioritisation and resolution of claims
• Build and maintain strong customer relationships managing expectations and delivering on our service promise
• Assess approve and manage claims within delegated authority escalating complex or high-risk claims as required
• Identify and minimise claims leakage while maximising recovery opportunities
• Provide technical advice guidance and coaching to Claims Consultants on escalated or complex claims
• Act as a key liaison with internal and external stakeholders including brokers suppliers partners and advocates
• Identify opportunities to improve claims processes systems and workflows contributing to testing and implementation of change
• Support effective risk compliance and governance practices - escalating issues where required
• Contribute to a positive team culture by sharing knowledge and supporting colleagues

What youll bring

• At least 4 years experience in claims management ideally with exposure to event or disaster-related claims
• Extensive customer service experience with a strong focus on delivering fair and empathetic outcomes
• Sound technical claims knowledge with the ability to work within approval frameworks and policies
• Strong problem-solving skills and the ability to identify practical innovative solutions
• Proven stakeholder management skills with confidence engaging internal teams and external partners
• Highly developed written and verbal communication skills
• Strong attention to detail with solid systems capability
• A flexible adaptable mindset with high learning agility and resilience in fast-paced or changing environments
• A collaborative approach with a willingness to coach support and share knowledge with others

About Suncorp NZ

Were proud to be part of the Suncorp Group home to some of Australia and New Zealands most trusted insurance brands. Together we deliver faster simpler and better outcomes for our customers and partners.

At Suncorp we believe we are at our best when our workforce reflects the diversity of our communities. Were committed to creating an inclusive culture offering flexible work career development and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace contact for a confidential conversation.

Chase the sun with us - Apply online today!

Advertised: 21 Jan 2026 New Zealand Daylight Time
Applications close: 06 Feb 2026 New Zealand Daylight Time