Director Patient Care Services Emergency Department

SUMMARY:

Under the direction of the VP/CNO develops implements and monitors the patient care delivery system and related nursing practice standards in collaboration with the nursing management team. Responsible for the quality of patient care and provides leadership planning coordination direction and evaluation of operations. Accountable for leading quality financials employee engagement and patient experience in alignment with the organizations strategic goals.

SPAN OF CONTROL:
RESPONSIBILITIES AND STANDARDS:
1. Under the direction of the VP/CNO will plan organize direct and evaluate nursing practice standards for all units.
2. Assumes 24/7 accountability for the supervision of personnel and facilitates optimal patient care through the appropriate use of resources to provide safe quality care.
3. Provides mentoring coaching feedback and fosters teamwork in a positive work environment to achieve quality services with a high level of employee engagement. Values and supports diversity.
4. Leads and is accountable for reaching organizational goals. Provides recommendations to the VP/CNO for strategic growth targets.
5. Assumes responsibility for effective fiscal management of department to ensure proper utilization of financial resources. Demonstrates ability to analyze and understand data in order to support and justify business decisions.
6. Facilitates interdisciplinary and interdepartmental communication for effective operation of clinical
services. Works collaboratively with all internal and external constituencies.
7. Collaborates with Quality Department Leadership to ensure regulatory compliance with standards through policies and practices. Is responsible for the quality of services provided including identification of performance improvement and patient safety
opportunities in addition to developing implementing monitoring and evaluating quality and safety
initiatives.
8. Assumes responsibility for developing and maintaining an environment which supports service excellence and is a role model for staff patient and family interactions.
9. Fosters an environment that encourages open communication. Assumes responsibility for communication to ensure that information is shared for effective operations and to promote positive employee relations.
10. Where Collective Bargaining Agreements exist partner with Human Resources to provide guidance for the nursing management team in maintaining a standardized approach to employee engagement and labor relations. Will actively participate in labor relation negotiations and labor management activities.
11. Assumes responsibility for personal and professional development to ensure current knowledge in the profession/position. Demonstrates ability to translate evidence based data into practice.
12. Collaborates with the Department of Professional Development to identify and develop educational programs to maintain the skill set of staff and foster professional growth.
13. In collaboration with the Department of Professional Development supports the participation of nursing leadership and staff in the shared governance model and is an active participant. Acts as a mentor and leader for nurses in their understanding of the shared governance model.
14. Additional duties as assigned.

JOB QUALIFICATIONS:
Education: BSN or Advanced degree in nursing required. Masters Degree in Nursing or related fields required.
Experience: At least five years of experience in Nursing Leadership with comparable scope.
Nursing Executive Certification preferred. Membership in a Healthcare/Nursing professional organization preferred.
License: New York State RN License